Payment Advisor

**£25,000k Plus Benefits & £1000 Remote & Travel Allowance**

**Monday - Friday**

**We offer remote working to give our employees the best work/life balance possible. With a requirement to visit our Chippenham office once a month.**

We’re Good Energy, an energy service company that embraces tech to help Britain get to net zero carbon emissions. We do this through providing 100% renewable electricity and developing innovative services to support customers to generate, share, store, useand travel with truly clean power. We’re passionate about the planet and empowering people to fight the climate crisis. That’s why we’ve been providing clean energy to businesses and homes for over 20 years.

We have one of the largest bases of customers generating their own renewable power, have been leading the fight against greenwashing in energy for years and source our electricity from a community of independent British renewable generators. Due to our greencredentials, we’re the only energy company to have all our renewable tariffs certified as Uswitch Green Tariff Gold Standard, and we’ve also been named an Eco Provider by Which? Magazine. We are also rated by our customers as 4.6 on Trustpilot.

Our highly inclusive, flexible culture, interesting roles and significant investment in personal development mean our people love us too. Thanks to them, we’re counted among the top 50 companies to work for in the South West. Good Energy believes diversitybrings benefits for our customers as well as our business.

So, if you’re ready to make a stand against the climate crisis, are passionate about embracing tech for change, and believe in our values of being, fair, straightforward, determined and inclusive, then we want to hear from you. Let’s power a cleaner, greenerfuture together.

**So, where do I fit in?**

As a Payments Advisor you’ll be an integral part of the payments process to our customers for a variety of renewables payments. You’ll be responsible for managing the full cycle of our payment process for renewables customers such as tracking, settling,submitting, generating and administering payments for our Feed-In-Tariff and Export customers.

You’ll be a part of a team responsible for helping to manage customer payments and work closely with our Feed-In-Tariff, Trading, Finance, Compliance and Customer Service teams to ensure a smooth and timely service for our customers.

**Responsibilities**:

- Quarterly processing and tracking of FIT Payments. Business, Domestic and SME accounts.
- Processing of Smart and Export payments. Including REGO, ROCS, DUoS & monthly PPA.
- Creating, maintaining and sending appropriate customer correspondence.
- Producing and sending remittances, Self Billed Invoices and processing VAT payments.
- Coordinating large scale customer data management.
- Liaising with external bodies over compliance, fraud and regulatory issues.
- Supporting the business on the Annual FIT Levelisation Audit and biannual FIT Audit.
- Ensuring the payments area remains compliant with OFGEM regulations, but also BACS (ADDAC/AWAC).
- Processing and tracking Reversals, overpayments, underpayments, OOPP’s and GWG’s as and when the time arises.
- Downloading, Maintaining and chasing customer Bank Details.
- Ensure accurate record keeping of payments with internal and external parties.

**Have I got what it takes?**

As a Payments Advisor, you’ll be an excellent communicator with great attention to detail and eye for accuracy. You’ll take direct ownership of processes and queries. Be motivated, organised and determined and have the ability to meet deadlines, targetsand have excellent analytical and problem-solving skills.

**We're looking for someone who**:

- You are analytical and inquisitive with a natural desire and ability to solve complex problems.
- Advanced Level experience with Microsoft Excel.
- Good communication skills and able to resolve issues by collaborating with internal colleagues and liaising with external customers.
- Experience of maintaining accurate customer records and ensuring all customer correspondence is of high quality.
- You have an interest in clean technology, along with a passion to support our purpose.
- The ability to adapt and learn in an environment with fast changing business, system and regulatory needs.
- Strong numerical skills.
- Good time management skills and able to proactively manage your own workload.
- Experience of working in a team environment.

If this sounds like you, we’d love to hear from you

**Benefit Details**

Here’s a taster of what’s on offer. Check out our careers page for more
- 25 days plus bank holidays and the option to buy more
- £500 annual Remote working allowance - supporting the costs of working from home
- £500 annual Travel allowance - To support with any travel to the office
- Active personal development community, with a £500 annual learning and development allowance
- Enhanced maternity, paternity and shared parental leave, with family friendly return to work coaching
- Healthcare cashback plan for support with everyday health costs

To make sure everyone is treated fairly, regardless of disability or circumstance, we can offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you would like to discuss or make us aware of any access needs or reasonableadjustments that may be required, please let our Talent Acquisition team know during the recruitment process.