Call Centre Agent
6 months ago
Duties
Answering calls for our After-sales/Service department for BMW and MINI - not a sales position - excellent customer service needed
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products and services to customers
- Assist customers with booking vehicles in for service or repair
- Perform data entry tasks to update customer information in the system
- Utilise phone etiquette skills to ensure positive customer interactions
- Upsell products or services to customers when appropriate
- Analyse customer needs and recommend suitable solutions
- Fluent in English (verbal and written communication skills)
- Proficient in data entry and computer skills
- Excellent phone etiquette and customer service skills
- Ability to talk products or services effectively
Please submit your resume for consideration.
Pay: £26,696.00-£32,456.04 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Experience**:
- customer service: 1 year (required)
- Call Centre: 3 years (required)
Work Location: In person
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