Guest Experience Manager

2 weeks ago


Cheltenham, United Kingdom First Military Recruitment Full time

**DC456 - Guest Experience Manager**
**Location - Cheltenham**
**Salary - £26,000 to £30,000 DOE**
**Overview**:
First Military Recruitment is working in partnership with our client to recruit a Guest Experience Manager to be based on-site at St James House, an inspiring and progressive workplace in the heart of Cheltenham.
Arguably the most important appointment of the building, this is a front of house role that gives the building personality and puts life and soul into everyday occupation for guests.
**Duties and Responsibilities**:

- You must be eager to grow; this role is designed to push you to grow personally and professionally.
- Embrace accountability and ownership, you will be expected to make meaningful and innovative contributions to the experiential aspects of the building and its digital layer.
- A willingness to take on new challenges, experimentation and embracing learning from your failures.
- You will need to be confident in working closely with the client and their community team inclusive of the use of social media to promote the House, hosted events and onsite photography.
- A collaborative approach is a must as you will be responsible for not only building relationships with the tenants but the wider community around the House too.

**Skills and Experience**:

- Previous experience in a similar role [essential].
- Strong customer service skills.
- Excellent organisational skills and strong interpersonal skills, and ability to build rapport with people from all walks of life.
- Able to use own initiative.
- Effective PC skills, including working knowledge of Microsoft and Google packages.
- Pro-active, flexible attitude to changes in the company, IT systems and the role.
- Great service delivery, including working in partnership with internal and external individuals and good written and verbal communication.
- Developing self and others, with willingness to learn.

**In return our client offers**:

- A salary of £26,000 to £30,000 per annum, depending on experience.
- An opportunity to be part of a company who is committed to engaging with and developing all employees.
- The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.



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