Senior Dental Receptionist

Role Description

**About the Company**

Rodericks Dental Limited is a dental group with over 250 practices across England and Wales. Providing excellent NHS and private dental care to thousands of patients every week in high quality, modern dental practices. Our practices are all fully CQC/HIW compliant which underpins the high standard we set ourselves and our teams.

**Expectations of the role**
- Take ownership of the presentation & organisation of the reception desk
- Understand the practice targets and communicate these with the rest of the team
- Ensure tasks are rotated effectively with the business needs in at the forefront
- Oversee the Management of the appointment bookings to add the most impact to UDA performance
- Take ownership of FTA’s and utilisation of Whitespace
- Create & encourage a culture of exceptional patient service
- Work Collaboratively & communicate with all roles in the practice to ensure the practice is running efficiently
- Act as deputy to the Practice Manager in all initial patient contact
- Be the representative of the reception team in any meetings in the practice
- Filter any queries from your team with the aim of solving these before they reach the Practice Manager
- Take ownership of how the reception team can positively impact the practice target in diary management
- Support a covering Practice Manager during any Practice Manager holiday
- Be the first port of call for any practice complaints or concerns before escalating to the PM where needed.
- Complete TEPE’s on reception team and ownership of their development
- Lead the team to deliver the best patient experience following the practice specific journey
- Set clear guidelines for all reception staff
- Work with the Practice Manager to set, measure and manage KPI’s for the team
- Take ownership of the success of these KPI’s
- Manage the desk Rota including holiday and sickness cover
- Be the first line of approach in the PM’s absence
- Take an active part in the practice P&S plan and how the reception team can support
- Support the PM in SOE reporting & practice projects

**Your Experience**

Having worked in a similar role in a dental practice, you will have all the attributes required to provide a high-quality service to our patients and understand the support your team needs. In addition, you will be:

- A good standard of general education.
- Previous Receptionist or customer service experience
- Highly motivated, friendly, flexible, reliable and organised.

**Benefits**
- Uniform provided.
- Dental Treatment Scheme.
- Access to our Staff Rewards Portal, providing you with discounts and deals from over 900 top High Street Retailers.
- Excellent opportunities for career progression.