Planner - Nmn

Planner NMN
- Solihull Pkwy, Birmingham, UK
- Full-time

**Company Description**

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

**Position Overview**

The NMN was set up in 2018 to manage all hard services PPM and reactive work for the DWP contract, due to the success of the NMN averaging 95% SLA for PPM each month and 93% Reactive SLA each month, we have been awarded significant additional Mitie contracts to deliver.

Within the NMN, the Service Delivery team will, using the latest scheduling software (PSO 360), manage the delivery of hard services PPM & reactive works allocated to the NMN for delivery.

The Planner will work to ensure that all of the WO's are in the scheduling system in order for the work to be assigned to the correct engineers.

This role is based in our offices near Birmingham International airport and a 5 minute walk from the International train station.

**Responsibilities**.
- To accurately record all job related information on the appropriate IT systems.
- Ensure all jobs are completed within the required SLA and costs following correct processes.
- Systematically work through reports to ensure the relevant work orders are ready to be scheduled in the system within the required SLA.
- Raise Purchase orders so that engineers can complete reactive work within SLA
- Update each work order in Maximo with the relevant accurate information.
- Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
- Deal with all communications in a professional and prompt manner.
- Escalate issues with specific jobs, clients or engineers promptly.
- Ensure full audit trails are maintained and evidenced where required.
- Follow company policies and procedures, at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

**Qualifications**

**What we are looking for**
- Have experience working within a service delivery or contact centre.
- Possess strong IT skills including use of CAFM systems for example Maximo and excellent excel skills.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
- Work effectively under pressure within a busy and diverse environment.
- Show a creative approach to analysing and solving problems using technology and reported information.
- Adhere to process and compliance requirements.
- Work well as part of a team.

**Additional Information**

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.