Product Lead

7 months ago

Manchester, United Kingdom Starling Bank Full time

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices.

**We’re looking for a Product Lead to**:

- Support the delivery of Starling’s retail strategy (across assets & liabilities)
- Nurture a culture of customer-centricity, creativity and innovation
- Deliver consistently excellent control and governance outcomes, whilst proactively identifying any potential customer and/or business harm and managing controls for these risks effectively

As a Product Lead you would support the Director of Customer Outcomes to:

- Work collaboratively with cross-functional teams to ensure that appropriate governance is carried out at all stages of the product life-cycle, and to help deliver new retail products/ongoing enhancements to the existing retail proposition.
- Support on the production of regular product reviews in order to identify areas for improvement and product risks emerging. Working alongside the relevant business areas to gather inputs and ensure alignment of conclusions. Responsible for tracking improvement actions and ensuring these are followed through to completion.
- Build and maintain strong relationships with the Product and Engineering teams to help prioritise improvements that will enhance the customer journey and mitigate risk.
- Work closely with 2nd Line Compliance and Legal to ensure that new retail products or any changes made to existing retail products meet regulatory and legal requirements.
- Regular monitoring of Product MI to ensure retail customers are experiencing good outcomes, and identifying early triggers and areas for improvement.

Our recruitment process
Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you Our interviews are conversational and we want to get the best from you, so come with questions and be curious.
In general you can expect the below, following a chat with one of our Talent Acquisition team:
Stage 1 - 45 minute interview with our Director of Customer Outcomes and another member of our Retail Product team
Stage 2 - 30 minutes interview with our Chief Customer Officer

**Requirements**:

- Significant experience in retail banking product ownership, including online.
- Change and delivery experience across Savings and Current Accounts, supporting cross-functional teams to deliver product and regulatory initiatives
- Experience of Product monitoring and building effective MI across customer journeys
- Analytical and critical thinking, with the ability to take a problem solving approach and to analyse information and situations and generate recommendations and solutions.
- High level of integrity, energy and sense of urgency to make things happen.
- Excellent communication and influencing skills to manage relationships and drive positive change to enhance the customer journey and retail product proposition.
- The ability to pick up a project or task and run with it independently, building a well thought through plan of next steps, and actioning these without awaiting instruction
- The ability to self-solve problems, where blockers are encountered, the role holder must know when to escalate to senior colleagues, providing a recommended way forward
- Flexibility to work in ambiguous situations and support customer and business priorities.
- Ability to communicate effectively in a variety of media (written and verbal) to a wide range of audiences - customer, stakeholders, external bodies.
- Ability to work under pressure and manage competing priorities.

**Benefits**:

- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us
We’re on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before

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