Principal Service Designer

2 weeks ago

London, United Kingdom Experis LTD Full time

**Principal Service Designer
6 Months Contract
£750 per day via umbrella company
London/Hybrid 2/3 days on site**

Role summary

Our user-centred approach keeps us passionate about delivering to our customers what they need. We are focused on designing the most beautiful, accessible, and valuable experiences in complex financial systems.

The Principal Service Designer will join our multi-disciplinary team working on professional financial & risk platforms, products and services across web, desktop and mobile with a specific focus on our finance communities.

Our best service designers champion user-needs in their work, bringing project partners and team members with them to help deliver intuitive and innovative experiences.

What you'll be doing:

- Work as a leading member of a multi-disciplinary design squad, following lean and agile service design methodologies
- Uncover new and innovative design solutions that address the very particular user needs
- Develop a deep understanding of our customers, their needs, behaviours, desires, and bring that insight into the heart of all solutions
- Be comfortable delivering in a sophisticated partner environment and leading on a wide range of large engagements
- Have excellent storytelling and communication skills

You'll bring:

- A passion for solving complex problems and a desire to make people's lives easier
- A degree in design or a relevant field, and/or significant experience. We do appreciate there are ways into service design outside of formal education. Whatever the route you've taken, you should have a firm grip on your field's body of knowledge as wellas the wider service design and product delivery practice
- A long history of successfully delivering project work within the professional financial or similarly complex enterprise industries
- Demonstrable experience in a similar role and able to show evidence of how service design affects the approach to product design
- Strong empathy, collaboration, and communication skills with evidence of guiding as a principal service designer and able to contribute at a team level

Experience
- 10+ years experience
- Proven track record (5+years) in working with complex product design/agile environments (not art directors, graphic designers)
- Ability to work end-to-end from discovery through to delivery
- Ability to work autonomously following a brief and take direction from design leads
- Ability to work well with the design system and existing patterns as their first point of call in solution design
- Ability to deliver work and be very hands on, not strategic designers but able to point out strategic challenges/opportunities to mgmt
- Ability to push back and ask 'why'
- Ability to balance pragmatism and purism
- Ability to work in an immature agile environment
- Ability to liaise and build great relationships with multiple mangers
- Delivering clear updates to mgmt on progress and blockers to design leads
- Good Stakeholder mgmt
- Used to working in fast paced delivery environments
- Great communication skills
- Work collaboratively with cross functional team
- Ability to work with remote teams
- Ability to work with or quickly adapt to using Figma as our tool

if you feel you are suitable for this role, please be sure to submit your CV

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