Learning Coordinator

1 month ago

Oxford, United Kingdom Tate Full time

**Learning Coordinator**

**Oxford**

**£13.85 per hour**

**Temporary role to start, view to go permanent at £27,000 p.a.**

***

Tate are delighted to be supporting a nationally known consulting, transformation and digital services business to recruit a Learning Coordinator into one of their Globally known car manufacturing clients based in Oxford. This exciting opportunity will start off as a Temporary role but they are looking to make you permanent should the role be a good fit.

This is a fantastic opportunity which offers career progression and growth alongside a supportive work environment. The site has parking and its own restaurant and you would be expected to be onsite 5 days a week. A full training package will be provided to ensure you have all the skills and knowledge to be successful in the position.

***

**Job purpose**

Within the role you will be working in a supportive and high functioning team to service one or multiple customers, providing expert knowledge and meeting or exceeding all KPIs and SLAs.

**Key activities and responsibilities**:

- Acts on customer feedback and demonstrates continuous improvement.
- Responsible for resolution of all operational customer service issues within SLA.
- Proactively building a relationship with key customer contacts to build rapport.
- To deliver customer service excellence through accuracy and quality.
- To process bookings, amendments, and cancellations via multiple contact channels
- Effectively maintain and manage opportunities and forecasts within systems.
- Qualifies the learning needs, using effective questioning techniques and market intelligence to recommend appropriate solutions.
- Effectively and proactively qualifies complex customer enquiries and needs, using effective questioning techniques and market intelligence to recommend appropriate solutions.
- Proactively manage training plans to ensure customer needs are met.
- Create a schedule of events based on required dates/locations.
- Where appropriate, proactively negotiate with suppliers in line with customer operational model.
- Adheres to business processes to ensure you are working in a consistent, methodical, and productive manner and providing feedback for areas which require improvement.
- Develop an effective relationship with all internal and external stakeholders, e.g., suppliers, customers, and other business areas.
- Develops a good understanding of the Learning Industry including what "good" learning design and delivery looks like, when and how people learn and how to define learning need and provide appropriate advice and guidance

**Key Performance Indicators**:

- Meeting and exceeding all SLAs (both internal and external)
- Delivery against financial objectives
- Customer Satisfaction and Net Promoter (or equivalent) scores
- Achievement of personal and business objectives
- Revenue, production, Quality and efficiency scorecards

**Core capabilities**:

- Ability to develop strong relationships with stakeholders
- High attention to detail
- Managing difficult conversations and difficult decisions.
- Develops internal & external network.
- Excellent communication skills.
- Strong Customer Service, interpersonal and communication skills
- Organised
- Ability to work under pressure.
- Willingness to learn and adaptable to change.
- Organised, motivated and driven
- Willingness to be flexible when paid overtime is required

**Essential experience and Qualifications**:

- Experience of working in a Service Centre / Operations environment.
- Competent using Microsoft Office packages. Word and Excel essential.
- Ability to diffuse potentially confrontational situations and to remain calm and reasonable when dealing with difficult calls.
- Experience managing customer relationships in a Customer Service setting.
- Ability to work within a team-based environment and use own initiative where necessary.
- Ability to follow procedures and suggest service improvements.
- Good understanding of profit and loss.

Tate is acting as an Employment Business in relation to this vacancy.

  • Learning Coordinator

    6 days ago

    Oxford, United Kingdom Hays Specialist Recruitment Limited Full time

    A learning and development business just outside Oxford are looking for a Learning Coordinator **Your new company** This business is at the forefront of management training for major blue chip companies across the world. Due to their continued growth they're looking for two Learning Coordinators to support their Project team in the planning and delivery of...

  • Project Coordinator

    3 days ago

    Oxford, United Kingdom Activate Learning Full time

    **Who we are** Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and...

  • Work Experience Coordinator

    3 days ago

    Oxford, United Kingdom Activate Learning Full time

    **Who we are** Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and...

  • Part Time Education Coordinator

    1 day ago

    Oxford, United Kingdom Activate Learning Full time

    **Who we are**: Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and...

  • Work Experience Coordinator

    3 days ago

    Oxford, United Kingdom Activate Learning Full time

    **Who we are** Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and...

  • Care Suite Coordinator

    4 days ago

    Oxford, Oxfordshire, United Kingdom Activate Learning Full time

    Who we are: Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and...

  • French Speaking Learning Coordinator

    1 week ago

    Oxford, United Kingdom Hays Specialist Recruitment Limited Full time

    A training organisation is looking for French language speakers to join as Learning Coordinators. **Your new company** This company work with world renowned clients across the globe. They provide specialist training and bespoke courses which they deliver to their clients both in person and remotely. Due to high demand they're looking for 2-3 French speakers...

  • Care Home Well

    4 days ago

    Oxford, Oxfordshire, United Kingdom Activate Learning Full time

    Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. When you work for Activate Learning, you're working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working...

  • Learning Coordinator

    4 weeks ago

    Oxford, United Kingdom City & Guilds Group Full time

    We have an amazing opportunity to join The Oxford Group in this varied, busy and interesting role. We are looking to recruit a Learning Co-ordinator within our Client Services team. This role would suit a well organised and customer focused individual with great time management skills and passion for providing excellent level of customer service. The...

  • ASC Learning Support Assistant

    4 days ago

    Oxford, Oxfordshire, United Kingdom Activate Learning Full time

    to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish. When you work for Activate Learning, you're working for an organisation that provides you with the...

  • Outreach Learning and Design Content Coordinator

    1 month ago

    Oxford, United Kingdom University of Oxford Full time

    Applications are invited for the post of Outreach Learning Design and Content Coordinator. This role contributes to the development and build of influential outreach projects that support the University’s Access and Participation Plan Targets and Undergraduate Student Recruitment strategies. Project Development will need to deliver maximum benefit to the...

  • Inclusive Learning Coordinator

    1 month ago

    Oxford, United Kingdom the-mtc Full time

    Inclusive Learning Coordinator We are looking for an Inclusive Learning Coordinator to join our MTC Training Team based in Oxford, Abingdon. The role will be to provide support for all learners, especially those with barriers to learning. This including learners with special educational needs and disabilities (SEND) and/or inclusion needs, including...

  • Learning & Engagement Coordinator (Short-term)

    4 weeks ago

    Oxford, United Kingdom Earthwatch Europe Full time

    Earthwatch is looking for a Learning and Engagement Coordinator to support the delivery of our planned workshops and science days from April to July. This is a short-term assignment/contract, for a min 3 days per week, with flexibility to increase during busier periods of our delivery schedule. **OVERVIEW** Earthwatch is looking for a Learning and...

  • Group Learning Support Team Leader

    2 days ago

    Oxford, Oxfordshire, United Kingdom Activate Learning Full time

    Who we are Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and...

  • Team Coordinator

    1 week ago

    Oxford, United Kingdom The Camden Society Full time

    **The Camden Society **has an exciting opportunity available for a **Team Coordinator **to join our well-established and committed team in **Oxfordshire.** You will join us on a** full-time, fixed-term, 12 month contract**, and in return, you will receive a competitive salary of **£27,534.58 per annum.** **Who are we?** **The Camden Society is unique** we...

  • Team Coordinator

    3 days ago

    Oxford, United Kingdom The Camden Society Full time

    **The Camden Society **has an exciting opportunity available for a **Team Coordinator **to join our well-established and committed team in **Oxfordshire.** You will join us on a** full-time, fixed-term contract lasting 12 months**, and in return, you will receive a competitive salary of **£27,534.58 per annum.** **Who are we?** **Thera is unique** we are...

  • Inclusive Learning Coordinator

    4 days ago

    Oxford, United Kingdom Manufacturing Technology Centre (MTC) Full time

    Category: Apprenticeships / technical training Location: Oxford **Salary**: £28,000 - £34,000 DOE Type: Permanent Published date: Monday 03 April 2023 Closing date: Thursday 27 April 2023 We are looking for an Inclusive Learning Coordinator to join our MTC Training team based in Oxford at Culham Science Centre. To provide support for all learners,...

  • Inclusive Learning Coordinator

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Manufacturing Technology Centre Full time

    We are looking for an Inclusive Learning Coordinator to join our MTC Training Team based in Oxford, Abingdon. The role will be to provide support for all learners, especially those with barriers to learning. This including learners with special educational needs and disabilities (SEND) and/or inclusion needs, including pastoral and academic support that...

  • Project Coordinator

    4 days ago

    Oxford, United Kingdom My LIfe My Choice Full time

    My Life My Choice (MLMC) is a multi-award-winning self-advocacy charity uniquely run by and for people with learning disabilities, founded in 1998.  The charity delivers a diverse range of innovative user led projects that enhance and empower the lives of adults with learning disabilities in Oxfordshire.  These established projects include a fee earning...

  • Project Coordinator

    3 days ago

    Oxford, Oxfordshire, United Kingdom My LIfe My Choice Full time

    My Life My Choice (MLMC) is a multi-award-winning self-advocacy charity uniquely run by and for people with learning disabilities, founded in 1998. The charity delivers a diverse range of innovative user led projects that enhance and empower the lives of adults with learning disabilities in Oxfordshire. These established projects include a fee earning...