Internal Sales Assistant

6 months ago

Plymouth, United Kingdom IBMG Full time

**The Company**

Founded in 1850, RGB is an independent builders merchant offering over a community focused service to meet the needs of all construction and refurbishment projects, large or small.

At RGB, we have a deep respect and appreciation for our customers. We strive to serve their needs for quality building & plumbing supplies every day in more than 27 branches in the South West, with over 383 employees supporting our vision to be the best local merchant to do business with.

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities. From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business success.

RGB is proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 170 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for an Internal Sales Assistant to join our team at Plymouth.

**The Role**

We are looking to recruit the above position for our **Plymouth** Branch.

The role would suit someone looking to make a name for themselves in the industry.
- Serve customers politely and efficiently to ensure customer satisfaction
- Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise
- Maximise sales using linked selling and other appropriate skills
- Drive sales forward using appropriate selling techniques e.g. effective quotation follow up, proactive promotional selling, effective telephone marketing
- Maximise the use of the information technology available to enhance presentation to customers and company performance (e.g. Cad systems, supplier CD Rom catalogues etc.)
- Ensure all telephones are answered promptly and politely, covering for colleagues as appropriate
- All enquiries and quotations must be priced quickly and efficiently using market and system information to gain orders at maximum margin for the company
- Monitor and effectively use customer special terms
- Support external representation to ensure that customer accounts are developed to achieve maximum sales, allowing the representative to spend as much time as possible developing new and additional business
- Upon instruction, be prepared to undertake site surveys to satisfy customer requirements, ensuring customers acknowledge details of goods prior to placing order (e.g. kitchen and bathroom planning, joinery survey, truss measurement etc.)
- Service customer orders from branch stock profile where ever possible and appropriate
- Ensure all customer special orders and directs are placed with preferred suppliers (in accordance with Company policy) having negotiated the best possible price and using the correct documentation
- Liaise with customer and internal department/supplier to ensure delivery requirements are met. Customers must be informed of any delays or problems in meeting those requirements
- Upon the receipt of customer special orders ensure prompt delivery/collection. Cancelled or incorrect orders should be returned promptly to supplier. All rehandling charges must be considered and commercial decisions made
- Monitor potential issues with customer credit limits and payments. Liaise with Branch Management/Supervisor as necessary to maximise sales potential and minimise financial risk
- Maintain an up to date knowledge of products technology and regulations in order to support or further customer service
- Be aware of competitor and customers activities to identify commercial threats and sales opportunities
- Follow the Company procedure in the handling of all monies and selection of payment types
- Ensure the preparation of documentation for goods to be returned by customers for credit/refund
- Deal with any customer complaints quickly and properly, seeking guidance from your Supervisor/Branch Manager where needed or appropriate
- Keep all sales and display areas clean and tidy ensuring manufacturers literature is kept up to date
- Advise of apparent stock shortages in order to achieve good stock management
- When covering other departments ensure correct procedures are followed

**The Hours**

42.5 hours per week

Week 1 Monday to Friday 07:30 -17:00

Week 2 Monday to Friday 07:30 -17:00 & Saturday 08:00-12:00

**Specific Experience & Skills Required**
- Sales Experience
- Acknowledged customer service training
- Experience in a telephone sales environment
- Technical ability to takeoff quantities from plans
- Any indu

  • Internal Sales Coordinator

    2 weeks ago

    Plymouth, United Kingdom Gerrell & Hard Full time

    Internal Sales Coordinator Portsmouth £35-45k We are looking for an Internal Sales Co-ordinator who will be the main interface between our client and their customers.Following placement of a customer purchase order, the Internal Sales Co-ordinator is responsible for effectively communicating order progression through the facility.You will proactively look...

  • Internal Sales Executive

    2 weeks ago

    Plymouth, United Kingdom Staffline Operations Full time

    Staffline is recruiting for Internal Sales Executive in the Southampton area.Apply today to work as Internal Sales Executive to become a part of the team in our client's busy distribution centre delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide.The rate of pay is up to £26,819 per annum +...

  • Internal Sales Executive

    2 weeks ago

    Plymouth, United Kingdom Staffline Operations Full time

    Staffline is recruiting for Internal Sales Executive in the Southampton area.Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Apply today to work as Internal Sales Executive to become a part of the team in our client's busy distribution centre delivering trusted safety equipment,...

  • Internal Sales Coordinator

    2 weeks ago

    Plymouth, United Kingdom Gerrell & Hard Full time

    Internal Sales Coordinator Portsmouth £35-45k We are looking for an Internal Sales Co-ordinator who will be the main interface between our client and their customers.Following placement of a customer purchase order, the Internal Sales Co-ordinator is responsible for effectively communicating order progression through the facility.You will proactively look...

  • Internal Sales Co-Ordinator

    1 week ago

    Plymouth, United Kingdom Redline Group Ltd Full time

    An exciting opportunity has arisen for an experienced Internal Sales Co-ordinator to join a company, in Portsmouth, who is an industry leader in the aerospace and defence sectors.As the key liaison between the company and its customers, the Internal Sales Co-ordinator will oversee the entire order progression process, ensuring smooth communication and a high...

  • Sales Assistant

    2 months ago

    Plymouth, United Kingdom CV-Library Full time

    Graduates Wanted – Immediate Starts Are you graduating college or university and contemplating the next step and looking at becoming a sales assistant? You've invested in your education, now we want to invest in your sales assistant development! We are a thriving sales assistant, customer service and marketing company based in Plymouth. We have...

  • Sales Assistant

    2 months ago

    Plymouth, United Kingdom CV-Library Full time

    If you are looking to kick start your career as a sales assistant, then this is the place to be. As they are a thriving sales and and marketing company, who are due to open new locations soon, they have opportunities available within their ever-expanding sales assistant and customer service team! They pride themselves on a high standard of sales assistant...

  • Sales Assistant

    3 weeks ago

    Plymouth, United Kingdom Inc Recruitment Full time

    Graduates Wanted – Immediate StartsAre you graduating college or university and contemplating the next step and looking at becoming a sales assistant?You've invested in your education, now we want to invest in your sales assistant development!We are a thriving sales assistant, customer service and marketing company based in Plymouth. We have opportunities...

  • Sales Assistant

    2 weeks ago

    Plymouth, United Kingdom Inc Recruitment Full time

    Sales Assistant If you are looking to kick start your career as a sales assistant, the this is the role for you.As they are a thriving sales assistant, customer service and marketing company, who are due to open new locations soon, they have opportunities available within their ever-expanding sales assistant and customer service team!They pride themselves on...

  • Sales Assistant

    3 weeks ago

    Plymouth, United Kingdom CV-Library Full time

    Sales Assistant If you are looking to kick start your career as a sales assistant, the this is the role for you. As they are a thriving sales assistant, customer service and marketing company, who are due to open new locations soon, they have opportunities available within their ever-expanding sales assistant and customer service team! They pride...

  • Internal Sales Representative

    6 months ago

    Plymouth, United Kingdom Aggregate Industries Full time

    **Internal Sales Representative** Plymouth, Devon Competitive salary plus bonus **Please note we are hoping to schedule an assessment day for the recruitment of this position on the morning of Wednesday 23rd August.** We are looking for an ambitious and successful Sales professional to join our Readymix team as a sales representative for the Southwest...

  • Internal Sales Executive Team Leader

    2 weeks ago

    Plymouth, United Kingdom Staffline Operations Full time

    Staffline is recruiting for Internal Sales Executive Team Leade r in the Southampton area .Apply today to work as Internal Sales Executive Team Leader to become a part of the team in our client's busy distribution centre delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide.

  • Internal Sales Executive Team Leader

    7 days ago

    Plymouth, United Kingdom Staffline Operations Full time

    Staffline is recruiting for Internal Sales Executive Team Leade r in the Southampton area .Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Apply today to work as Internal Sales Executive Team Leader to become a part of the team in our client's busy distribution centre...

  • Sales Assistant

    6 months ago

    Plymouth, United Kingdom Dunelm Full time

    **Sales Assistant - £6.72 - £10.80 per hour.** Our store in **Plymouth** **is looking for a minimum **20** Hours** per week **Sales Assistant**. You will need to be **fully flexible over the course of the week**. The hours will be spread across the week but will include at least **one evening** and a **Saturday or Sunday shift.** Looking for a rewarding...

  • Sales Assistant

    5 months ago

    Plymouth, United Kingdom Inc Recruitment Ltd Full time

    New Sales Assistants are needed for this exciting new sales assistant opportunity. Our client is looking to expand their sales assistant team with enthusiastic new individuals who are looking to start their sales assistant careers. They are looking to develop individuals within this sales assistant role, giving successful candidates the opportunity to...

  • Sales Assistant

    3 days ago

    Plymouth, United Kingdom Inc Recruitment Full time

    New Sales Assistants are needed for this exciting new sales assistant opportunity. Our client is looking to expand their sales assistant team with enthusiastic new individuals who are looking to start their sales assistant careers. They are looking to develop individuals within this sales assistant role, giving successful candidates the opportunity to...

  • Sales Assistant

    6 months ago

    Plymouth, United Kingdom Wallabrook Ltd Full time

    Job Summary: We are seeking a Sales Assistant to join our team. As a Sales Assistant, you would be buying and selling jewellery and offering Pawn loans to the public. Your main responsibilities will include assisting customers, managing stock, and ensuring a positive shopping experience for all our customers. **Duties**: - Assist customers in finding...

  • Sales and Operations Assistant

    6 months ago

    Plymouth, United Kingdom The Range Full time

    **Sales and Operations Assistant**: We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies. The Range has grown enormously since its inception in 1989, and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future...

  • Sales & Operations Assistant

    6 months ago

    Plymouth, United Kingdom The Range Full time

    **Sales and Operations Assistant**: We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies. The Range has grown enormously since its inception in 1989, and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future...

  • Customer service and sales assistant

    1 week ago

    Plymouth, United Kingdom Inc Recruitment Full time

    Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life...