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Service Support Administrator

4 months ago

Epsom, United Kingdom Sartorius Full time

We are looking for a Service Support Administrator to join our Customer Service Team in Epsom. You will have strong experience within a support administration position or experience working as a scheduler in a fast - paced environment.

Do you have strong administrative experience and good communications skills? If so, there is a great opportunity for a Service Support Administrator position to join the Customer Service Team.

Service Support will remain the biggest differentiator to give us the competitive edge in the market. It is the key Pillar of the Service Organisation in supporting the Service Engineers, implementing processes and coordination with cross functions. Through this Sartorius can provide efficient service on time with more clarity through process, thereby gaining maximum customer satisfaction.

**What you will accomplish together with us**
- Raising quotations
- Creating service agreements
- Updating customer details
- Invoicing
- Weekly Chasing of the service agreements with the customer
- Checking Documentation received
- Ordering service agreement consumables
- Updating spreadsheets
- Run Daily / Weekly / Monthly reports
- Maintain good coordination within the Service team

**What will convince us**
- Strong experience within a Support Administration position or
- Experience working as a scheduler in a fast - paced environment
- Autonomous and organised, able to take ownership of varied processes
- Independent, mature and self-driven
- Good English in written and verbal communication
- Experience in SAP (Service Module) would be ideal though full training will be provided
- Strong Excel skills
- Attention to detail

**What we offer**

Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. We have over 16,000 employees now at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere:
**Opportunity for international career development**:A global network offering seminars and training sessions, expert and manager career paths

**Open and highly collaborative culture**: Mutual support within teams and working as equals, team spirit and international collaboration

**Work-life balance**: Working from home at many sites

**Intelligent working environment**: Working in smart buildings with the latest technology and equipment

**Ambitious goals**: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team.