Customer Operations Assistant

4 weeks ago

Newcastle upon Tyne, United Kingdom One Utility Bill Full time

**Customer Operations Assistant**
**Permanent** | **£21,674 per annum**

**A little bit about us**
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.Our people scored us a whopping 9.3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.

**What you’ll be doing**
- Opening and closing accounts with suppliers for the tenancy start and end dates & to accurate meter readings to ensure billing is accurate.
- Working through any incoming post and ensuring that all bills are paid and allocated to the correct packages.
- Auditing packages to ensure that all utility services have been set up correctly and highlighting areas were additional information is required
- Working through incoming tickets and owning the ticket through to resolution
- Accurate note and data input, ensuring all relevant spreadsheets, tickets and packages are updated correctly
- Completing your workload efficiently and accurately within the teams SLA’s and inline with our KPI’s
- Working closely with the Customer Support team to ensure that any customer queries are answered in a timely manner
- Producing daily reporting on productivity
- Assisting in the development & improvements in processes for the Customer Operations team
- Working closely with suppliers to improve supplier relations and communication
- The role within the warehouse will be slightly more manual due to packaging and resending broadband routers

**We need someone**:
Inquisitive with a keen eye for detail
- ️ Excellent at time management and multitasking

Great at problem solving

Confident at communicating with a range of stakeholders

Unafraid to speak up with new ideas
- ️ Willing to drop and roll when needed and show diversity

Ready and willing to offer support to the wider team

**What you’ll get from us**

Firstly, the big one, you can expect a basic salary of £21,674 per annum
You’ll get 25 paid holidays with bank holidays on top

Our brand new shiny employee benefits platform, Magpie

Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for Newcastle West End Foodbank and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats.

As well as the right to live and work in the UK, you must be available to work from our office in Ouseburn, Newcastle.

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