Advisers - Generalist Services Team

2 weeks ago


StokeonTrent, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

We are looking for enthusiastic individuals to work in the Generalist Advice Team within Citizens Advice North Staffordshire and Stoke on Trent. We are currently one of the leading and most diverse funded local Citizens Advice organisations within the network. We are recruiting advisers (full time and/or part time) to join our generalist telephone advice and initial benefits advice via phone and face to face.
- Have strong communication skills
- Be able to manage deadlines
- Have experience of working with the general public
- Work well within a team
- Have a good level of IT skills (Microsoft 365)
- Be able to follow our policies and procedures
- Be able to observe confidentiality and understand the importance of Equality and Diversity in their work.

We offer a supportive culture within a charity setting committed to social justice.

Hours full time for generalist phone advice and 30 hours for Generalist Benefits Adviser.

**Job Types**: Full-time, Part-time
Part-time hours: 30 - 37.5 per week

**Salary**: £19,600.00-£21,100.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Cycle to work scheme
- Health & wellbeing programme

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 14/07/2023



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