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Risk and Resilience Administrator

4 months ago

Birmingham, United Kingdom Birmingham City University Full time

Birmingham City University is a large and diverse place of study right in the heart of the city. We currently have an exciting opportunity for a Risk and Resilience Administrator to join our small dynamic team within the Legal and Compliance Team.

This new role will support all aspects of the Risk and Business Continuity processes across the University. This unique role will support the Risk and Resilience Team in maintaining, developing, and embedding all aspects of the University’s business continuity, risk and incident management processes at an operational level.

**What’s in it for you?**

In return for your dedication and hard work, you will benefit from ongoing opportunities for personal and professional development, as well as the following key benefits:

- Opportunity for hybrid working.
- Generous annual leave entitlement of 40 days (including bank holidays and closure periods).
- An attractive direct contribution pension scheme, or the option to retain LGPS for existing and previous members.
- Wellbeing advice and support through our Employee Assistance Programme.
- Cycle to Work Scheme.
- Staff Benefits: Non-Pay Benefits: Birmingham City University (bcu.ac.uk)
- A supportive and collaborative culture and work environment, rooted in BCU’s values

Why not take a look on the interactive map that shows the facilities across campus.

**Key responsibilities of this role will be to**:

- Maintain efficient administrative systems to support team activities.
- Maintain electronic and hard copy records and filing systems and retrieve documents and information as needed.
- Co-ordinate and maintain records, including inputting data using a variety of different software such as spreadsheets and databases.
- Provide advice to colleagues on relevant University processes and regulations such as those for claiming expenses, raising purchase orders etc and carry out administration associated with such processes.
- Schedule and co-ordinate meetings, appointments and attendance at events or training
- Make arrangements and bookings for travel etc. ensuring that arrangements are cost effective, time efficient and in line with University Policy.
- Provide support for a range of formal and informal meetings including identifying agenda items and producing an agenda.
- Take notes or minutes of meetings; record, compile transcribe and distribute minutes, action points or other notes. Follow up responses to action points. Maintain and provide records of progress for future meetings or reports.
- Maintain and provide calendars of team events and activities organise attendance and ensure procedures are in place for appropriate scheduling to assist good attendance on key dates.
- Provide administrative support including:

- Answer, screen, and transfer incoming telephone calls. Where appropriate identify the nature of queries and provide a response. Alternatively ensure callers are directed to appropriate colleagues. Where appropriate follow up incoming queries to ensure they have been responded to and deal with any further actions necessary
- Deal with incoming correspondence identifying any which is urgent, important and / or requiring prompt response.
- Receive and direct and advise visitors.
- Respond to questions, queries or requests for advice or support. Assist in obtaining responses to more complex or detailed queries.
- Respond to requests for information and data, carry out basic analysis and develop understanding of the sort of information that is accessible through local or University record systems.

**Requirements**:

- Relevant vocational qualifications such as a NVQ Level 3 in Business Administration or able to demonstrate equivalent work experience and relevant skills.
- Experience in a similar office environment including some experience of working on own initiative and without direct supervision.
- A good standard of literacy and numeracy equivalent to GCSE English and Maths
- IT skills including familiarity with Microsoft Office.
- Knowledge and some experience of clerical and administrative procedures and systems such as filing, record keeping and note taking.
- Good written and verbal communication skills.
- Able to demonstrate an organised approach to work.
- Able to prioritise own work effectively and work on own initiative.
- Demonstrable ability to prioritise different tasks efficiently.
- Ability and aptitude to learn new skills quickly.
- Good attention to detail and accuracy.

In return we offer a generous pension and annual leave provision. We also operate a hybrid working model that allows staff to combine on-site and remote working where appropriate, dependent on work duties. We also provide access to excellent facilities on campus, including supportive family friendly policies.

**Job Types**: Full-time, Permanent

Pay: £27,308.00-£29,682.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Sick pay
- Work from home