Software Support

1 month ago

Burnley, United Kingdom Target Integration Full time

**About the Company**: Target Integration is an emerging leader in digital transformation and digital adoption with extensive experience in business consultancy.

As experts in business process automation, we help empower our clients with insights and clarity. From consultancy and migration to customisation and training, we enable them to optimise their operations and reporting, through the implementation of market-leading software.

With headquarters in Ireland and a global presence in the UK, USA and India, this is an exciting opportunity for an ERP Consultant to join a fast-growing organisation with ambitious plans.

We have a diverse team of creative individuals with a focus on personal development and continuous improvement, where everyone can influence the success of the business and help us reach our joint goals.

You will be responsible for supporting implementation and support projects in the UK. Primarily helping customers to use SAAS/Cloud/On-Prem Accounting/ERP Software in their business. Your **knowledge of accounting and manufacturing **will be most important here.

**Responsibilities**
- Review customer requirements by properly analysing their business processes (In-person or Remote)
- Map out their processes using Visio/equivalent tools
- Provide the best solution to the problems of the customers
- Implement software based on requirements gathered
- Provide training to the customer (group or individual or video recordings) - training can be in-person as well.
- Respond to Support Tickets and provide solutions
- Communicate with the customer to understand the requirements
- Analyze customers’ needs and business processes to map them properly in one of the software we provide.
- Accompany customers in the full delivery cycle from software configuration to go-live.
- Coach customers on how to use the software efficiently through an individual (remote or in-person) session.
- Deliver functional training sessions (prepare materials)
- Follow and check the development done by developers before delivering them to clients

**Must Have**
- IT & Business Affinity
- Solution minded
- Fast Learner
- Bachelor's degree in (IT, Computer Science, Applied Computer Science, Finance, Engineering, and Manufacturing) or Chartered Accountant
- Problem Solving

**Nice to Have**
- Experience in Accounting and/or Manufacturing Process handling
- Master's Degree in a different stream
- Project Management Experience
- Previous Experience in Similar Position

**Job Type**: Part-time

**Salary**: £35,000.00-£40,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Software support: 1 year (preferred)

Work authorisation:

- Ireland (preferred)

Work Location: Hybrid remote in Burnley

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