Service & After Sales Assistant Planner &

4 weeks ago


Bolton, United Kingdom Howorth Air Technology Limited Full time

Process all incoming Customer purchase orders - including contract orders and internal team orders.
- Process all purchase requisitions to the agreed timetable.
- Complete all service department invoicing to the agreed timetable.
- Complete quotations for all spares and service remedial works
- Deal proactively with day to day queries and requests from internal and external clients in a timely way.
- Scheduling of Engineers, maintaining Engineers diaries and ensuring all paperwork is in on time.
- Schedule and issue work to engineers
- Managing and collating expenses for assigned engineers.
- Maintaining schedule and capacity planning
- Ensure RAMS are completed and Issue RAMS and relevant documents to clients. Ensure a high level of customer service at all times to internal and external customers.
- Provide telephone support when required to on-site engineers.
- Monitoring of workload
- Purchasing / parts ordering of parts for all planned and reactive jobs
- Ensure engineers have the right parts & consumables for jobs.
- Look for Cost Downs - parts and materials.
- Generating sales invoices
- Compiling and submitting tender submissions.
- Organising, completing, and submitting contract renewals.
- Service Division Training Compliance Management (including DBS)
- Fleet Management.
- Assisting the Senior Planner as required.
- Undertake admin Account Manager responsibilities for Spire and / or other clients.
- General administrative duties (including but not limited to scanning, filing, Hepa & Waste Certs etc.)
- Tracking of costs & quantities for works
- Generating Utilisation reports and Tracking reports
- Any other reasonable activity as requested by Line Manager or Director

**Salary**: £18,000.00-£26,000.00 per year

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 3 years (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Bolton (required)

Ability to Relocate:

- Bolton: Relocate before starting work (required)



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