Customer Service Advisor
2 weeks ago
**Job description**
**Customer Service**
**Salary - £21,000 - £24,000 per annum**
**Location - Sevenoaks**
**Your role within the business**
You will play a key role within the business and demonstrate a professional, knowledgeable, and supportive approach at all times to customers and colleagues. You will be required to keep to timely and accurate administrative tasks and liaise with customers and clients via all correspondence available. Therefore, experience working on the phones is essential. This role requires accuracy and to follow policy procedures due to FCA regulations. Training will be provided.
**The key aspects of the role**:
- Respond to Inbound and outbound telephone enquiries in a professional and respectable manner
- Be aware and responsive to in house service levels and key performance indicators at all times
- Maintain customer account records by recording / updating and deleting information as required
- Process and respond to all Inbound and outbound correspondence
- Updating electronic and paper filing in order at all times
- Record any dissatisfaction / satisfaction information in line with the company procedure’s
- Contribute towards the team by working together to achieve the SLA requirements
- Identify and asses customers’ needs in order to achieve customer satisfaction and one call resolution where possible
- Collection /recording and processing of product or service disputes complaints by clarifying the customer's query; determining the cause of the problem and forwarding the respective information on for our complaint handling team to respond
- Updating / correction / maintenance of company HPI records
- Experience of working in a team in an office environment
- Knowledge of treating customers fairly (TCF)
- Awareness of current FCA regulations
- Ability to understand and comply with documented processes, policies, and procedures
- Excellent verbal and written communication skills
**Salary**: £19,000.00-£24,000.00 per year
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: Financial customer advisor
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