Reservationist

We are looking for a **Reservationist** to join our team at Lucknam Park Hotel.

As a **Reservationist**, you will:

- Ensure that all reservations are taken, assist in managing room availability, maximum occupancy, and maximum revenue.
- Identify guests individual needs and recommend the best accommodation for enquiring guests.
- Ensure all reservations are confirmed and all departments advised of their arrival details.
- Provide any additional information needed to prospective guests.

Previous experience in a similar role would be an advantage, calm in manner, has a good professional attitude and a positive approach.

**Main duties include**:

- Answer all incoming calls within three rings and divert them to the correct department.
- Upsell all rooms, suites, cottages, and Hotel services such as F&B, Spa and Equestrian, etc
- To ensure that all reservations are confirmed in writing, detailing all requests.
- Enter guests’ information onto booking system
- Research VIP guests and distribute details to relevant departments
- Process special requests, such as flowers/champagne/cake orders/car transfers, copying the information to the relevant departments
- Process all the helicopter landing forms
- To action all amendments or cancellations to bookings, confirming them as necessary
- Process gift vouchers, prepare the voucher for posting and enter on the payment details on to the system
- Processing telephone messages to guests and other departments.
- Check all correspondence for guests arrivals and ensure all details in order.
- Confirm all restaurant reservations daily, 48 hours in advance. RHJ and Brasserie restaurants.
- To ensure each reservation booked through a travel agent is clearly marked for the correct commission to be paid. To ensure that a purchase order is raised for this commission to be paid.
- To maintain good working relationships with colleagues and all other departments.
- To respond to any changes in the department as required by the needs of the industry, company, or hotel.
- To attend training courses and meetings as required.
- To support your colleagues as part of a team, ensuring the department is always covered, 365 days of the year.

**THE BENEFITS OF WORKING AT LUCKNAM PARK HOTEL & SPA**:

- Part of the team at one of the most award-winning UK country house hotels
- Free staff lunch when on duty
- Free car parking
- Smart Uniform provided for operational staff
- Share of discretionary service charge after qualifying period
- Free use of swimming pool and gym facilities in the Spa
- Free use of tennis courts and 5-a-side football pitch
- Discount on food in Brasserie lunch & dinner
- Discount on Spa treatments
- Discount on Spa products
- Discount on Equestrian Centre sessions
- Preferential room rates at Lucknam Park
- Preferential room rates at some Relais & Chateaux and Pride of Britain hotels
- Complimentary room nights at Lucknam Park after one years employment
- Recommend a friend bonus scheme
- Access to the Employee Assistance Programme through Hospitality Action
- Enhanced employer pension contributions
- Enhanced annual holiday allowance
- On the job training, development and promotional possibilities

This is a full time position, 40 hours per week available working anytime between 8am - 8pm on a rota basis including weekends and public/bank holidays or as the business needs require. Service charge will be paid after completing one full months service.

**Job Types**: Full-time, Permanent

**Salary**: £24,450.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Chippenham SN14 8AZ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person