Credit Control Assistant
6 months ago
**Job Title **Credit Control Assistant
**Hours **Full Time
**Location **Inverness
**Salary** £23,000 per annum
**JOB** **OVERVIEW**
We are seeking to recruit a Credit Control Assistant to join our busy team. The successful applicant will ideally be able to demonstrate experience in a finance, administration or customer service role and will be well organised, methodical and able to meet deadlines.
**Providing Clerical Support to the Credit Control Team**:
- Taking card payments over the telephone.
- Scanning incoming correspondence.
- Reviewing and Maintaining the accuracy of the customer database.
**Debt Collection**:
- Reviewing credit-held orders for release or action to bring to terms.
- **Credit Assessment**:
**Communication**:
- Maintain an accurate record of all communications with the customer, for reference of the credit controllers and for use in any legal proceedings.
**SKILLS & EXPERIENCE**
- Ability to maintain strong relationships with customers and colleagues.
- Confident telephone manner and able to communicate on all levels in a positive, professional and diplomatic manner when liaising with others, verbally and in writing.
- Accurate, efficient and organised with the ability to prioritise tasks as needed.
- Be able to work under pressure and within key financial deadlines.
- A versatile and flexible approach is required and the ability to work within a team.
- A customer orientated view of this role, with good customer service skills, both internal and externally, is essential.
- Proficient in Microsoft Excel and Word.
- Understands the importance of data accuracy and confidentiality.
- The ability to work with mínimal supervision and make decisions relevant to the successful outcome and conclusion of the processes.
- Demonstrates a desire to learn and develop new skills.
- Ability to respond positively to new challenges and change.
**BENEFITS**
- Pension scheme
- Death In Service Scheme
- Extra holiday after one year
- Employee discount
- Discretionary annual bonus, based on company performance
**Salary**: £23,000.00 per year
Work Location: In person
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