Head of Retail Hospitality

5 months ago

Burnley, United Kingdom Compass Group Full time

**Head of Retail Hospitality**
- Up to £35,000 per annum dependent on experience
- 5 out of 7 days per week
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH’s and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's 1st birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focussed on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

**What you will be doing**:
Join Our Team as the Head of Hospitality Retail

Are you a dynamic and visionary leader with a passion for elevating the hospitality retail experience? If you’re ready to drive innovation, boost sales, and create unforgettable guest experiences, we want to hear from you

Levy UK & Ireland - a leading name in the world of hospitality, is seeking an exceptional Head of Retail to lead our retail offering at Burnley Football Club.

You will be responsible for 31 retail kiosks including internal and external fanzones at Turf Moor, with 4 direct reports and circa 140 casual reports on match days/events.

You will also support the delivery of events on non match days with a dedication to guest satisfaction, we offer the perfect canvas for you to make a significant impact.

**More about the role**:

- Develop and execute retail strategies that align with our brand and drive revenue growth
- Lead a talented team of retail F&B professionals, inspiring and guiding them to success
- Curate a portfolio of F&B offerings that cater to diverse guest preferences
- Monitor retail performance, analyse data, and implement improvements as needed
- Foster partnerships with internal and external stakeholders
- Create a seamless hospitality experience that enhances our guests’ visit

**Who you are**:

- Proven leadership experience in hospitality or F&B management
- A visionary mindset with a keen understanding of industry trends and customer expectations
- Strong analytical and financial acumen to manage retail F&B operations effectively
- Exceptional communication and negotiation skills
- A track record of creating memorable guest experiences through F&B offerings

Join us and lead the way in redefining our hospitality retail excellence at Burnley Football Club

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

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