Homecare Assistant

Using the pharmacy computer systems - Raise, print and despatch orders to Homecare Service Providers. Support and supervise all scanning and filling of Homecare paperwork is kept up to date with attention to detail. Work alongside Homecare providers and forge good relationships working with them to ensure prompt payment of medication. Support and assist the Lead Technician for Homecare and other senior staff to develop and maintain competency-based training packages within area of responsibility.

To ensure that all urgent requests are dealt with promptly, with referral to the Pharmacy Homecare Technician Lead where appropriate.To manage an unpredictable workload effectively to ensure that monthly, quarterly and yearly report timetables are met. Provide staff training and using competency-based training packages. To carry out all duties in a professional manner with due regard to the sensitivity and confidentiality of the financial information. To answer the telephone to members of the public and healthcare professionals to take orders for homecare products.

In all cases plan work to ensure that tasks are completed to departmental deadlines. Undertake any other ad hoc duties as required by the Lead Homecare Technician. To carry out all duties in a professional manner with due regard to the sensitivity and confidentiality of the financial and clinical information. Contribute to the pharmacy workforce through participation in weekend and bank holiday working as per the rota.

Contribute to Diabetes ordering requests (pumps and consumables) from our patients and clinical teams). Keeping updated knowledge of new products released in the market is also crucial. Any issues that arise should be immediately escalated.