Operations Maintenance Lead

4 weeks ago


London, United Kingdom Mer Charging UK Full time

**Operations Maintenance Lead**
**Purpose**:
Mer Charging UK, trading as Mer, entered the Electric Vehicle Charge Point market in
2020. Due to planned growth the Operational part of the Business, we require the following position to further aid its expansion.

**Key responsibilities**:

- Dealing with reactive maintenance of chargers, tracking the project to completion, and analysing trends.
- Liaising and maintaining relationships with manufacturers support departments.
- Controlling spare part stock and flagging stock trends.
- Organising yearly maintenance and electrical testing.
- Regular meetings with Mer group colleagues around Europe to identify common problems and data sharing.
- Tracking the financial cost of repair.
- Using the Charge Point Back office to programme stations, troubleshoot issues and commissioning stations.
- 2nd line technical support for customer operations, installation department and field engineers.
- Preparing and analysing monthly reports for the performance of the operations department.
- Creating new processes and procedures as the business grows.
- General Admin using Advanced Excel, Word & PowerPoint.
- Other ad hoc activities as required.

**Required competence**:

- 2-3+ years’ experience in a similar role.
- A technical or analytical Degree or equivalent.
- Good electrical and electronics understanding.
- Flexible, structured and with high personal integrity.
- The ability to manage your workload and prioritise effectively.
- Excellent attention to detail and accuracy.
- The want to work in a fast-paced industry/business.
- Experience of using Excel, CRMs and support portals.

The following would be highly advantageous but are not an absolute requirement:

- Experience of working in the UK EV Charge point Industry or renewable technology.

**Salary and benefits**:

- Competitive salary depending on experience.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London


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