Complaints Advocate

Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.

Job Overview

Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We will feed back to decision-makers to help shape and influence future services.

Are you passionate about improving health and social care services in Wales?

A fantastic opportunity has become available at Llais North Wales for 2 Complaints Advocates, Band 6, 30 hours per week.

This role is primary based in the Bangor / Wrexham office. This is hybrid role, with both remote and office-based working.

The ability to communicate in Welsh is essential.

Main Duties of the job

Our Complaints Advocates are key to enabling people to complain in a way that best meets their communication needs, providing advice and support. You will be an important part of the health and social care fabric of Wales, working with other organisations such as Citizens Advice, local authorities, social care providers and NHS organisations.

You will listen to concerns and signpost to other organisations if you think that someone else can also help.

Full training and flexible working arrangements are offered; you will have excellent communication skills and be computer literate and will need to be sensitive as you distil the information required while building trust and maintaining confidentiality.

You will answer questions about the process and explain options providing a step-by-step guide to the process and offer tips.

The ability to speak Welsh is essential to provide support to complainants wishing to make their complaints through the medium of Welsh.

The post holder will also need to have the ability to travel

Working for our organisation

Everyone at Llais believes people and communities in Wales should lead happy, healthy lives where they get the health and social care they need in a way that works best for them. We believe this can only happen by raising the power and influence of their voices in shaping people-centred health and social care services.

That is where you come in Are you looking for the opportunity to join a new, passionate organisation, and contribute to the improvement of health and social care services here in Wales?

Job Description Main Responsibilities