Associate Configuration Specialist

5 days ago

StratforduponAvon, United Kingdom Alcumus Group Full time

Description

**What you’ll be focused on**:
As one of our Associate Configuration Specialists, you will join our internal training programme, which will support your development working alongside our popular SaaS software solution. You will support our clients through answering their questions, and also be responsible for the configuration of their specialist software.

If you have a passion for IT and are looking for your first role within the field, this could be it

What that means day to day

A typical day as an Associate Configuration Specialist will include tasks such as:
Provide excellent customer service to all clients

Facilitate data manipulation, cleansing and migration from various formats

Facilitate the permissions model deployment, working closing with the client

Provide excellent helpdesk support through the Delivery Tool following the support process to ensure all support tickets are closed accurately and within the SLA’s

Support in Administration training for clients through a workshop and provide follow on support

To provide assistance to the Configuration and Support Manager to deliver solutions on time

Weekly reporting to Configuration and Support Manager on current projects and other activities

Monitor quality of work and service always ensuring highest standards

Ensure excellent communications internally

What you’ll need to be successful
- Experience with relational databases
- Data analysis and reporting experience - MS Excel - VBA, formulas, macros
- Data manipulation experience
- Customer service experience
- Excellent time management skills; ability to balance configuration and support activities
- Excellent communication skills; ability to present admin training to clients confidently and effectively.
- Ability to maintain and develop customer and key stakeholder relationships
- Strong work ethic focussed on collaborative teamwork
- Ability to manage own workload with confidence
- Approachable by both internal and external stakeholders
- A- level educated

What you’ll get in return

FOR THE HERE AND NOW - We provide a mature and flexible ‘work your way’ culture, generous holiday allowance, a ‘giving day’ to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP, gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you’re physically and mentally unwell.

FOR FUN - You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are) and it’s important to us that everyone contributes to an environment that is positive and full of laughs. We’ve always got something going on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.

**Who we are**:
By this point, you’ll likely have decided if the role sounds up your street, but what about Alcumus as an employer?

Time to introduce ourselves

We believe that everyone should be able to go home safely from work every night, so we’ve made it our mission to build risk management solutions that are far beyond simple box ticking exercises, instead embracing new and evolving technology that will support our clients to keep their workforce safe.

We’re a PE backed, high growth business that sets ambitious goals, moves at pace, and fails fast. We believe that if you look after your people, they look after everything else, so we place significant emphasis on providing stretch for personal development. Our growth will be your growth.

We value diversity and work hard to foster a culture where everyone can bring their whole self to work, each and every day. Every one of our people is unique, and that’s what makes Alcumus stronger as a whole.

**What we stand for**:
Our values are the core of our business and fundamental to the way we work. In your role, you will;
Be a team player - working collaboratively and being consciously inclusive with your colleagues

Be brave - sharing your ideas, challenging the status quo, and taking responsibility for the part you play

Know your stuff - continuously developing your skills and expertise, with the support from our many learning offerings

Enjoy the journey - contributing to a positive working environment that enables you and everyone around you to be at their best

Equal Employment Opportunity

If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.

Follow #careerswithalcumus to keep up to date with new vacancies and experience the everyday life at Alcumus.

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