Patient Advisor

**Oak Tree Health Centre, Tyne Ave, Didcot OX11 7GD Job Type**: Permanent. Full time 37.50 hours per week or Part time 24 hours per week. Working hours: normal hours of work are not variable. However, working pattern may vary.

This is a demanding and challenging position in a constantly changing health environment. We are ideally looking for someone to work a mixture of morning and afternoon shifts. Flexibility to cover additional hours during busy periods or when colleagues are on leave is essential. Shifts will be between 7.30 am and 20.00 pm Monday to Saturday.

**Duties and responsibilities**: The duties and responsibilities to be undertaken by members of the Practice Advisors team may include any or all of the items in the following list: Redirect enquiries to the appropriate practice team Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures and paperwork are fully completed Promote and sign patients up to online services at every opportunity Ensure practice promotional materials are up to date and available Manage the SMS texting service to and from patients Arrange hospital transport as necessary Book interpreters as necessary Manage communications from NHS mail account as appropriate to role Confidentiality In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health and Safety / Infection Control The post-holder will implement and lead on a full range of promotions. They will manage their own and others health and safety and infection control as defined in the practice Health and Safety policy, the practice Health and Safety manual, the practice Infection Control policy and other published procedures.

**This will include (but will not be limited to)**: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general patient areas clean, sterile; identify issues and hazards or risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Safeguarding Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and vulnerable adults. Familiarisation with, and adherence to, the appropriate organisational Safeguarding Policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training. All employees must ensure that they understand and act in accordance with this clause.

If you do not understand exactly how this clause relates to you personally then you must ensure that you seek clarification from your immediate manager as a matter of urgency. Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regard to Safeguarding Children and Vulnerable Adults. Personal/Professional development Participation in an annual individual appraisal or performance review, including taking responsibility for maintaining a record of own personal and professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Work with the practice team on any new ski