Product Owner

4 weeks ago


London, United Kingdom BT Group Full time

Product Owner - Service

**Job Req ID**:22857**Posting Date**:12 Sep 2023**Function**:Strategy, Transformation & Business Intelligence**Location**:1 Braham Street, London, United Kingdom**Salary**:Competitive with great benefits**Why this job matters**:

This person will be accountable for accelerating our Business Transformation by defining and shaping the end state for key business processes, platforms and operations for a part (division, process or value stream) of Service. The end state will create a simplified, modern, digital-first organisation and this role is key in delivering a simplified organisation (people, systems, process).
- As we transform our service journeys and processes this role is the voice of their part (division, process or value stream) of Service and aligns the aspirations of the service teams with Digital design and delivery. You’ll be accountable for the overall investment business case and manage a suite of OKRs that align us all behind the same ambition.

**What you’ll be doing**:

Defining the end state
- With key stakeholders defines the end state vision and defining the OKR’s and KPI’s
- Leads on the planning of the program vision and refining the backlog to achieve the end state vision.

Business case definition
- Creating and iterating the business case for the Value Stream, defining and prioritising the scope of work of the Tribes integrating customer journey and product
- Tracking financial and commercial benefits to the Tribe/programme outcomes.

Program Incremental Planning
- Shapes and prioritise the outcomes for Tribes to realise the end state.
- Work in conjunction with the Tribe lead to define and implement the programme structure and delivery expectations across Product Owners.
- Program Incremental Planning and co-ordinating for alignment across Tribes. Refining the backlog to align to delivery of the end state vision and charting out the roadmap. Ensures the backlog is understood across Tribe PO’s and continually map the programme objectives for future planning.

Execution
- Builds, updates and maintains the backlogs with updates from stakeholders and teams. Prioritises backlog ensuring dependencies are understood across the delivery PO’s. Assures alignment against overall roadmap.
- Provide guidance and direction to Product Owners to facilitate the scope of the programme/product & delivery to the customer

Business Readiness
- Works with Business area and wider Transformation team to ensure change plans in place for Business area to adopt the changes. This is done in collaboration with the change practice.

Stakeholder Management
- Works with key stakeholders across Business and Digital to define the vision and input to shape the end state
- Update stakeholder on delivery of outcomes and co-ordinate system demos with stakeholders in the value stream
- The skills you’ll need:

- Practical experience in Agile methodologies, particularly in the role of a Product Owner
- Ability to create compelling end-state visions, with cross-functional Business buy-in and supported by a set of OKRs.
- Ability to create a Business Case for our end state vision, using ambiguous data sets and hypothesis driven resolutions finding.
- Transformative change management: ability to manage, assess impact of and deliver large scale change in complex, matrixed environments.
- Stakeholder influencing & management - Ability to influence change across multiple stakeholders at Director and MD level, inspiring on realising the future state of their organisation and managing the complexity of the stakeholders
- Managing through matrix of virtual delivery teams/mechanisms to deliver the strategic outcomes
- Business Analysis, Business Architecture and Business Process Design expertise
What we'd like to see from you:

- Working in, for or around high-performing Service teams/operations. Experience of these environments and the drivers of performance are critical.
- Transformative change management: the ability to manage, assess the impact of and deliver large-scale change in complex, matrixed environments
- Strategy implementation: ability to consult on strategy, identify business outcomes and lead on delivery
- Strong and demonstrable Track record of providing thought leadership in transformation and solving complex business problems
- Practical experience in Agile methodologies
- Strong customer focus; is deeply connected to customer needs and understands the customer’s voice

**Our leadership standards**

**Looking in**:
**Leading inclusively**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the f


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