Hall Porter

We have a fantastic opportunity for a Hall Porter to work in our dynamic team at The Belfry, England’s leading Hotel and Resort. After a beautiful refurbishment, we now have 319 bedrooms, Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for golf.

**Guest Services**

Guest Services at The Belfry Hotel & Resort make it their number one priority to deliver an outstanding, lasting impression to all guests arriving and departing at the Resort. Guest services possess excellent customer service skills and identify opportunities to excel on customer experiences. No task will be too big or small when it comes to our guests needs.

**Salary**

The on target earning potential for this role is £10.06 hourly rate, compromising of a base hourly rate of £9.50 plus a qualified estimate of £0.56 gratuities per hour

**About the role**

This role is for 32 hours over four days per week, although additional hours are available in this department and others if desired. As a Hall Porter, your role will be to:

- Meet and greet guests upon their arrival at the Hotel, assisting with luggage where necessary and ensuring first impressions are both professional and friendly.
- Ensure all Porters carry out their duties to departmental standards on a day to day basis
- Store all left luggage, e.g. for early arrivals or late departures, in the porters lodge ensuring it is both tagged and secure.
- Assist guests with luggage to and from their bedrooms as required, explaining the bedroom facilities and Hotel services as required.
- Ensure all guests queries and enquiries are dealt with promptly and efficiently and in a courteous manner.
- Ensure you are fully conversant with all facilities and services offered within the Hotel and the surrounding area.

**About you**
- You are passionate about delivering a fantastic service to our guests
- You enjoy engaging in conversation, talking about our products and the resort
- You are a natural when it comes to selling
- You are outgoing and enthusiastic
- You have a can-do attitude and are proactive
- Experience working in a hotel or resort could be helpful, but isn’t required

**Benefits**
- Fantastic resort discounts that include: gym membership, rooms, golf, spa, food and beverage, and retail
- Access to lifestyle discounts at high-street restaurants, retail outlets and days out
- We offer Wagestream to all employees, enabling everyone to track earnings, save, access wages before they are paid, and seek financial advice
- Healthcare schemes: life assurance, 24-hour GP, health cash-plans
- Team social events throughout the year
- Long-service awards, including additional paid holiday
- Free staff parking. The resort isn’t serviced by public transport although we do offer a subsidised taxi service for those who don’t drive
- We can offer live-in accommodation for up to three months
- Excellent training, development and career opportunities

INDHOTEL