Principal Business Improvement Practitioner

2 days ago


Salisbury, United Kingdom Public Sector Resourcing Full time

**Principal Business Improvement Practitioner - Inside IR35**
**Contract Term: 3 Months**
**Contracting Authority: MOD - DSTL**
**Location: Salisbury/Hybrid Working**

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.

To do this we have an annual budget of almost £40 billion and a workforce comprising 193,000 people, almost 59,000 of whom are civilians. We currently manage more than £11 billion of spend every year.

Our work really matters; we offer engaging roles which have a direct impact on the quality of services we provide. We employ people in many different roles and in many locations across the UK and abroad. We have jobs in policy, finance, HR, IS/IT, commercial and project management and all the types of jobs you would expect to find in a government department, or indeed in the private sector. We also employ doctors, dentists, teachers, police, fire service, quantity surveyors, and engineers to name a few. There are many opportunities to develop and progress both within MOD and across the wider Civil Service, whether you’re a permanent appointee or an interim.

**Description**:
Main duties and responsibilities; To use relevant quality management or business improvement techniques for service improvement; Ensuring processes are scalable and flexible to meet future business requirements; Investigate, document, and analyse current business processes; identify the organisational units which undertake, and support the business processes. Identify alternatives, assess feasibility, and recommend new approaches; Design processes that can be implemented with mínimal disruption to supporting systems and that are cost effective; Creating detailed reports and action plans to support service improvements; Managing support requests to ensure timely and thorough resolution of issues; Monitor and drive resolution of issues; Co-ordinate and facilitate process improvement teams and other continuous improvement mechanisms; Provide guidance on the interpretation of relevant standards, with respect to the quality system.

**In this role you will**:

- Lead on a preparatory work stream of a transformation project to modernise internal service provision with minimum supervision and guidance. Contributing to programme planning and risk management.
- Derive Ops’ core processes by undertaking key stakeholder engagement that provides a 360 perspective of the “as-is” operating model
- Assess core processes against user experience and document customer journeys and user personas
- Assess frequency of use of core processes
- Assess core processes for maturity and productivity, identifying areas of potential improvement
**We are looking for someone who can**:

- Proficiently use process mapping tools and has experience of customer journey mapping
- Conduct virtual and in person workshops to map as-is processes & analyse data to provide recommendations with measurable improvements
- Create process models to the standards defined within the company's process Management

Framework for inclusion within the central process repository
- Perform analysis of structured and unstructured data
- Draw out key information from several different sources
- Closely manage Stakeholders, and any project dependencies/interdependencies to ensure outcomes are aligned and effective transition to BAU ownership,
- Ensure clear identification of benefits within recommendations; support the business in planning delivery of those identified benefits and opportunities
- Support the Business Improvement Manager and Operations Customer Service Lead- Please be aware that this role can only be worked within the UK and not Overseas._



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