Student Experience Officer

5 months ago

Croydon, United Kingdom Fairfield School of Business Full time

**Fairfield School of Business (FSB)**, an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester and Luton. We provide industry-relevant qualifications in business and healthcare management, in partnership with leading UK universities.

Our focus is to offer an open and inclusive learning and teaching environment for both students and staff. We are also committed to providing access to higher education to those who may not have formal qualifications, financial means or can commit to the schedule of a mainstream university.

We are currently seeking to appoint a Student Experience Officer (SEO) on a Full-time, permanent basis.

**Job Purpose**:
The overall aim of the customer-service post is to offer friendly, helpful and approachable service to support and enhance the learning experience of our students and signpost them to the opportunities to improve their joining and learning experience at FSB.

**Key responsibilities and accountabilities for all roles**:
The job duties and responsibilities listed below are intended to describe the nature of the role. The duties and responsibilities and the balance between the roles' elements may change or vary over time depending on the specific needs at a specific time or due to changing needs in the department/FSB.

**Responsibilities as SEO**:

- To work jointly with the student support, wellbeing, careers, academic support and teaching team in supporting enhancement activities for students from pre-entry to graduation.
- To maintain close links with student representatives and help them to develop strategies for jointly supporting other students who raise queries, concerns or indicate problems.
- To develop rapport with students to promote NSS, Mid-Term surveys, end-of-module surveys and other effective feedback and monitoring processes.
- To develop good working knowledge, and update as necessary, of FSB and partner regulations and procedures, and advise students on solutions to any potential concerns by liaising with relevant departments within FSB for addressing any issues.
- To ensure the provision of an innovative and user-friendly, customer focussed professional service across the campus alongside academic colleagues and contribute to an exceptional student experience.
- To champion FSB’s practice changes, streamlining and harmonising student-staff relationships to raise the quality and improve the consistency of student experience.
- To liaise closely with the FSB Student Support, Students’ Union and Academic Support Services.
- To work collaboratively to prepare students to take advantage of FSB services in support of improved Graduate Outcomes, and to increase student engagement; provide advice based on knowledge and understanding of service area, policies and regulations.
- To act as an initial point of escalation and referral from students on any customer service issues; provide advice and support to help students experience high standard learning experience.
- To support FSB departments and central services initiatives as determined by the Management, and lead, where appropriate, specific projects/ programmes of work, evaluating impact and effectiveness on student experience.
- To complete any required reports and documents in an effective and timely manner.
- Build relationships with students and provide advisory services to students.
- Design and facilitate student awareness workshops on a range of issues to improve student knowledge of services available at FSB.
- Support the Dean and operations manager to liaise with the student union and work as a point of contact for student engagement.
- Any other duties, as required by the Management.

**You are also expected to**:

- Observe the clocking system of the College
- Keep up to date with developments of the job area.
- Participate in training activities both in College and at external locations in respect of Continuing Professional Development (CPD);
- Adhere to general standards of conduct embodied in College policies and procedures (e.g. health and safety, equality and diversity, etc.);
- Work flexibly and efficiently, maintain the highest professional standards and promote and implement the policies of the College;
- All members of staff are expected to manage and develop their role and responsibilities so as to focus on improving the College services to student and other clients. The individual should represent and positively market the College at any appropriate opportunity.
- The College’s values have been developed by the staff in the College and are intended to shape, develop and embed the kind of culture we all want to work within. These values are supported by behavioural statements and you are expected to practice these behaviours at all times and to contribute to their development throughout all parts of the College’s operations, services and sites.
- All staff are expected to maintain a high level of security and confidenti

  • Student Support Officer

    6 months ago

    Croydon, United Kingdom Fairfield School of Business Full time

    **Fairfield School of Business (FSB)**, an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester and Luton. We provide industry-relevant qualifications in business and healthcare management, in partnership with leading UK universities. Our focus is to offer an open and inclusive learning and teaching...

  • Attendance Officer

    5 months ago

    Croydon, United Kingdom Complete Classroom Services Full time

    Job Title: Attendance Officer Location: Croydon Secondary School Employment Type: Full-time, Temporary to Permanent Hours: 8:00 am - 4:30 pm, Monday to Friday Overview: The Attendance Officer plays a crucial role in promoting and monitoring student attendance at the Croydon Secondary School. The primary responsibility of the Attendance Officer is to...

  • Student Support Coordinator

    1 month ago

    Croydon, Greater London, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Student Support Coordinator to join our team at beBee Professionals in Croydon. As a Student Support Coordinator, you will work closely with teachers to provide individualized support to students with special educational needs.Key Responsibilities:Collaborate with teachers to identify student needs and develop targeted support...

  • Student Support Assistant

    5 months ago

    Croydon, United Kingdom Croydon Works Full time

    **THE COMPANY**: Shirley High School is a fully comprehensive multicultural school with proud traditions and high expectations for both students and staff. We have over 1000 students benefiting from our fabulous green site that creates a positive and friendly learning environment that challenges everyone to produce their best everyday. **THE ROLE**: Core...

  • Student Support Coordinator

    2 months ago

    Croydon, Greater London, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Job Title: Learning Support AssistantWe are seeking a dedicated and compassionate Learning Support Assistant to join our team at beBee Professionals in Croydon. As a key member of our staff, you will play a vital role in supporting students with special educational needs (SEN) to overcome learning barriers and achieve their full potential.Key...

  • Student Success Coach

    1 month ago

    Croydon, Greater London, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals in Croydon is seeking a Learning Support Assistant to provide individualized support to students with special educational needs. This role involves working closely with teachers to develop and implement individualized education plans (IEPs) and creating a positive and inclusive learning environment.Key Responsibilities:Collaborate with...

  • Learning Mentor

    7 months ago

    Croydon, United Kingdom Lara Search Full time

    **NEW ROLE!** We are seeking a passionate and experienced Behavior Mentor. As a Behavior Mentor, you will play a vital role in supporting and guiding our students to develop positive behaviors and attitudes towards their learning and relationships with others. **Key Responsibilities**: Provide one-to-one and small group mentoring sessions for students who...

  • School Office Coordinator

    1 month ago

    Croydon, Greater London, United Kingdom Future Education Full time

    We are seeking a highly organized and detail-oriented Office Administrator to join our team at Future Education. As a key member of our primary school office, you will be responsible for maintaining student records, providing exceptional support to staff, students, and parents, and ensuring efficient administrative processes.Key Responsibilities:Maintain...

  • Examinations Officer

    5 months ago

    Croydon, United Kingdom Croydon Works Full time

    **THE COMPANY**: Shirley High School is a fully comprehensive multicultural school with proud traditions and high expectations for both students and staff. We have over 1000 students benefiting from our fabulous green site that creates a positive and friendly learning environment that challenges everyone to produce their best everyday. **THE ROLE**: We are...

  • Counsellor for Student Well-being

    6 days ago

    Croydon, Greater London, United Kingdom GSL Education Full time

    About the Role:GSL Education is seeking a dedicated and passionate Counsellor to support the mental health and well-being of students in Croydon. As a Counsellor for Student Well-being, you will play a vital role in providing emotional and psychological support to students.Your Responsibilities:Offer one-to-one counselling sessions to students.Provide...

  • SEN Student Support Assistant

    2 months ago

    Croydon, United Kingdom CV-Library Full time

    SEN Student Support Assistant Position: SEN Student Support Assistant Location: Croydon Working Hours: Monday to Friday, 8:30 AM - 3:30 PM Age Range: 5 to 11 years old Pay: £85 per day (PAYE) About the Role We are looking for a compassionate and dedicated SEN Student Support Assistant to join the team of already amazing group of student...

  • Caring Student Welfare Professional

    5 days ago

    Croydon, Greater London, United Kingdom GSL Education Full time

    Job Overview:We are seeking a highly motivated and experienced individual to join our team as a Midday Supervisor in Croydon. As a key member of our support staff, you will be responsible for ensuring the safety and well-being of students during lunchtime.Your responsibilities will include supervising students in the dining hall and playground, managing...

  • Academic Mentor for French Students

    2 days ago

    Croydon, Greater London, United Kingdom GSL Education - Kent Full time

    About the Role:We are looking for an exceptional Academic Mentor for French Students to join our team at GSL Education - Kent. In this role, you will have the opportunity to make a positive impact on the lives of students by inspiring them to develop a love for the French language and culture.Your primary responsibility will be to teach French to secondary...

  • Support Specialist for Students with SEND

    2 weeks ago

    Croydon, Greater London, United Kingdom Parker Smith Inclusion Full time

    We are seeking a dedicated and resilient Teaching Assistant to join our team at an excellent school in South East London. The successful candidate will work with students who have EHCPs and a variety of needs, including SEMH, Behavioural Issues, ADHD, ASC, SLCN & Severe Social Anxieties.About the RoleThis is an exciting opportunity to make a difference in...

  • Vulnerable Student Support Worker

    6 days ago

    Croydon, Greater London, United Kingdom Tradewind Full time

    Key Responsibilities:">Provide one-to-one support to students inside and outside the classroomDevelop and implement individualized support plansAssist with behaviour management and de-escalation techniquesCollaborate with teachers and other professionals to create a supportive learning environmentMonitor and document student progress and behaviourOngoing...

  • Sixth Form Student Supervisor

    6 months ago

    Croydon, United Kingdom Harris Federation Full time

    **Summary** We are seeking to appoint a Sixth Form Student Supervisor as soon as possible to join our team to work within our high performing Academy. **About Us** Harris City Academy Crystal Palace is a mixed Academy for 1,300 students aged 11-18, with a large sixth form of nearly 400 students. The Academy has three consecutive Outstanding judgments by...

  • English Tutor for Secondary School Students

    4 weeks ago

    Croydon, Greater London, United Kingdom Teaching Personnel Full time

    English Tutor for Secondary School StudentsWe are seeking a qualified English tutor to provide tailored support to secondary school students in the East of England.The ideal candidate will have experience in teaching English to secondary school students and a strong knowledge of the national curriculum.The role will involve developing and implementing lesson...

  • Supporting Students in Education and Training

    4 days ago

    Croydon, Greater London, United Kingdom CV-Library Full time

    Job Description:We are seeking a motivated and dedicated Grad SEN TA - South London to join our team at Academics Ltd. The successful candidate will have the opportunity to work with students with special educational needs, develop their skills and knowledge in education and training, and contribute to the success of our students.Key Responsibilities:•...

  • HR Officer

    5 months ago

    Croydon, United Kingdom Harris Federation Full time

    **Summary** Do you have HR experience or an interest in supporting the HR function in schools? We are currently looking to appoint a HR Officer to support our thriving team at Harris Academy South Norwood. **About Us** **Harris Academy South Norwood** is an extremely popular 11-19 academy. We have 180 students in each year group, a size that enables us to...

  • Premises Officer

    6 months ago

    Croydon, United Kingdom Complete Classroom Services Full time

    Job Title: Secondary School Premises Officer Location: Croydon Hours: Full-time, 8am - 4pm Overview: As a Secondary School Premises Officer, you will be responsible for ensuring the smooth running of the school premises and facilities. Your primary role will be to maintain a safe, clean, and secure environment for students, staff, and visitors. Key...