Hotel Receptionist

2 days ago


Edinburgh, United Kingdom Cityroomz Full time

Sleeperz Hotels and its sister brand Cityroomz are stylish, distinctive, lifestyle hotels in emerging central locations offering great value friendly hospitality. Through our vision, **changing places, enriching lives**, we aim to enhance the local area and positively contribute to the lives of our employees, guests, and stakeholders.

**Cityroomz Edinburgh** has 105 rooms and 10 suites has continually been one of the best performing Edinburgh hotels and we are looking for an experienced **Receptionist** to join the **Cityroomz **team.

**The opportunity**

We are looking for someone with a flair for hospitality, passionate about providing an exceptional guest experience and living through our company core values of ‘enriching places and changing lives’. Predominantly from a **Front Office background** with a strong **customer experience in hospitality** is essential.

**The role**
- Shifts are varied with the following times: 0700-1500/1100-1900/1200-2000 working 5 days out of 7.
- We empower our hotel receptionists to make decisions to ‘manage the moment’.
- Report directly to the Reception Manager.
- Deliver exceptional guest service from arrival to departure.
- Ability to upsell breakfast and room types.
- Effective management of enquiries and bookings.
- Check in/out reservations and charging guests appropriately.
- Reconcile your end of shift, balancing all monies.
- Maintain cleanliness and security of all the public areas.
- Deal with guest queries and complaints if they arise, effectively and in an efficient manner.
- Ensure the safety and security of hotel guests and staff are in line with company policies and procedures.

**The person**
- You will be **reliable**, flexible and **highly organised.**
- Ability to find creative solutions & take ownership for duties and tasks assigned.
- Experience of working with IT systems on various platforms.
- Presentable and have a confident and friendly personality.
- Effective communication and initiative, with the ability to communicate across all levels.
- Have high standards and an excellent knowledge of Edinburgh.
- Have a passionate attitude, be optimistic and reflect positivity.
- Work on your own initiative to ensure that your duties are carried out effectively and be a team player when help is needed elsewhere.
- Previous experience in a similar role in an overall property level is essential.

**The benefits**
- Discounted rates of £35 bed and breakfast per room in any of our hotels.
- Free Perkbox account with 200+ exclusive discounts on shopping, fitness, motoring, travel, insurance and many more.
- 20 days holidays + 8 bank holidays pro rata with additional reward schemed to earn more.
- Yearly salary reviews and incentives.
- Pension scheme.
- Life insurance at 3 times annual basic earnings at point of administration.
- On job training, training courses and career development opportunities.

**Job Types**: Full-time, Permanent

**Salary**: £9.90 per hour

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- Sick pay
- Store discounts
- Wellness programmes

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you used the PMS Rezlynx before?

**Experience**:

- Hotel: 1 year (required)


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