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Inbound Call Centre Agent

2 weeks ago

Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

**Starting a new role can be scary but we're here to guide you through every step of the way.**

**We’ve won multiple awards for being the best and we want you to be a part of this**

**On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank our hardworking staff.**
- Very healthy commission scheme
- giving you the chance to set your own goals and earn
- **Employee engagement events**:

- check out our social media to look at how we immerse you into social events and activities. We want you to be part of our community.
- Incentives**:

- we love to inject the fun and excitement into your working day** with chances to win prizes every day
- Wellbeing tools
- **We want to look after you**:

- Discounted gym membership
- Because we love to encourage a healthy body and a healthy mind
- Opportunities to **give back to local and UK based charities**:

- We host so many events and activities to support charities close to our heart.
- 28 days holiday plus additional days based on tenure
- because we want to reward our loyal staff
- **Monthly bonus** for good time keeping and attendance
- Pension scheme with **employer contributions** from Clearanswer

We’re expanding and growing our EE and BT campaigns and what’s even better is, you don't need any experience doing sales previously as we give you **all **of the training

The training consists of 2 weeks in the classroom and on the calling floor. We like to do a mix of classroom and hands on learning to suit everyone’s learning style so you’re **fully prepared**. Once you’ve graduated from training you’ll be introduced to your new team and be fully immersed into our community by following our shift patterns which span over 5 days (Mon-Sun) with 2 days off (40hrs per week).

**What will I be doing?**
- Providing outstanding customer service via **inbound **calls
- Using all of the great skills we’ve taught you, you’ll be having brilliant conversations, supporting customer queries and talking about our fantastic products.
- Using your ‘ca do’ attitude you’ll be looking at putting your customer first and providing great experiences every time

**Skills we're looking for**
- You may possess transferable skills gained in previous roles such as retail/ hospitality/ care, or this may be your first full time role
- all you need is the willingness to succeed. Someone who is eager to learn
- Hardworking and committed to delivering the very best
- No previous call centre experience is needed as full training is provided
- Someone who’s proactive and wants to get involved.

**Salary**: £20,913.97-£23,567.37 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Hull City Centre: reliably commute or plan to relocate before starting work (required)