Auto Locksmith

**Company description**:
Here at AA Key Assist we pride ourselves on delivering an excellent and unique service to our members and customers.

We are industry leaders and operate at the forefront of the ever-changing world of automotive locksmithing. With investment in the latest tools and technology, you’ll be equipped to take on any challenge at the roadside.

Highly motivated, with good communication skills? This is a great opportunity for you to join our team

**This is the job**:
**Location: Wetherby **and surrounding areas

**Salary**:Guaranteed Minimum of £37,092

We are looking for an enthusiastic Auto Locksmith or Key Assist Technician to join our AA business. You'll be providing a comprehensive vehicle opening, key cutting and vehicle programming service to AA members and business customers/organisations.

You will provide advice within your own area of experience, ensuring that in other cases where AA members or potential customers require alternative assistance, they are directed to the appropriate AA service or department.

We want you to use your aptitude for delivering excellent levels of customer service and the ability to deal with the general public using tact, diplomacy and humour where appropriate.

As our Auto Locksmith, you will be expected to cover York and the surrounding areas for this position. You will be provided with a Vehicle, fuel card and all the tools needed to carry out your role.

**What will I be doing?**:

- Undertaking vehicle opening, key cutting and vehicle programming services on all types and age of vehicle, to the highest standard
- Maintaining a high level of knowledge in the field of automotive security systems, ensuring that all equipment tooling and programming software can be used in an efficient and correct manner
- Maintaining an appropriate awareness of information circulated regarding technological and safety developments and how they may affect the diagnosis and repair of motor vehicles
- Staying fully conversant with all systems used within our Key Assist operation and ensuring that both internal colleagues and customers are communicated with professionally
- Generating additional sales opportunities for vehicle unlocking, key cutting and vehicle programming to ensure that income generation and productivity targets are met
- Maintaining accurate records of all jobs undertaken and ensure compliance with all laid down procedures to enable correct billing of customers and subsequent audits
- Ensuring all stock relating to keys, transponders and other security devices for automotive vehicles are maintained and accounted for
- Ensuring Treating Customers Fairly (TCF) is embedded in the culture of the AA to deliver the six customer outcomes of right culture, right information, right delivery, right targeting, right advice, and right post sales treatment

**What do I need?**:
**What do I need?**
- An appropriate level of experience, skill and knowledge in the automotive locksmith or general locksmith industry
- A basic understanding of Motoring Law with the ability to give evidence in court as required
- A Drivers Licence with less than 6 points
- You must be willing to undertake and have clear CRB checks on a regular basis
- Strong verbal, numerical and communication skills

**Special Conditions**

The provision of automotive (and general) locksmithing and vehicle security services requires an individual to have a high degree of skill in both manual dexterity and also in the use of bespoke electronic equipment and programming software.

This area of technology is constantly evolving to ensure that vehicle security systems are as robust as possible, likewise it is essential that the technician is capable of keeping abreast of any changes in this technology.

This role is shift work, including weekends and Bank Holidays, where you will be working without direct supervision.

You will be working in an environment which requires you to assess potential dangers and risks and take steps to minimise these fully, when unlocking vehicles, cutting keys or programming vehicle security systems.

**Additional Information**:
As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- Diverse learning and development opportunities to support you to progress in your career
- 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
- Free **AA breakdown membership from day 1**:

- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car sa