Support Typist

We have an exciting opportunity to join our friendly and supportive team here in Eldercare, Stroke & Neuro Rehab as a support typist.

The role will include providing administrative and typing support as directed by Medical Secretary/Team Co-ordinator.

**Communication**:
Receive and process telephone calls in accordance with Trust policy and in an appropriate manner.

**Patient Confidentiality**:
Maintain absolute patient confidentiality at all times in accordance with Trust policy and the legal framework such as the Data Protection Act.

**Physical Skills**:
Utilise keyboard skills to produce clinical and routine correspondence to health professionals, patients and their carers. Use Word and Excel documents and enter data as requested.

**Information Technology/System Utilisation**:
Regularly utilise Trust Information Systems such as Maxims for the creation of correspondence, reports and other documents.

Develop a thorough knowledge and understanding of the Patient Administration System (PAS) and Case note Management.

General correspondence, reports and other communication by use of either audio typing techniques or other digital formats as directed, utilising the ability to accurately transcribe dictation, understanding the context and re-arranging as necessary.

Take and process telephone calls in an appropriate manner. Telephone calls will involve contact with patients, carers and health professionals and may involve the provision of non-clinical advice.

Provide cover for other members of staff as directed.

Obtain hospital case notes from both within the Trust and outside Trusts when required (ensuring case notes are tracered accurately using PAS at all times) and returned to Health Records in a timely manner.

Data quality check the outcomes of clinic annotations altering PAS to reflect the relevant clinical notes in close co-operation with the medical secretary.

Bring to the attention of the clinical staff all results in a timely manner and promptly act on any instructions given regarding these

Ensure case notes are maintained in accordance with the Trust’s Case Note Management Policy and that all correspondence, reports and results are filed correctly and in a timely manner.

Arrange hospital transport as necessary in accordance with Cornwall Transport Policy.

Ensure a good working knowledge is maintained of RTT rules and guidance

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England
- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

**PLEASE NOTE**: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:
Identity Checks

Professional registration and qualification checks

Employment history and reference checks

Work health assessments

Criminal record check standards

Right to work checks

**For further information please visit**:
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.