Butler

6 months ago

London, United Kingdom Maybourne Hotel Group Full time

Claridge's
- Guest Experience and Services
- Butlers
- Casual

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

**Main Duties & Responsibilities**:

- Creating renowned memorable experiences for all our guests.
- The operation of our luxury feature suites, including serving food and beverage, organising private dinner parties, taking care of guests’ laundry including unpacking and packing of guests' luggage.
- Ensuring the smooth running of all services and facilities by liaising with other departments to make our guest's stay as comfortable as possible, anticipating their needs and exceeding their expectations at every opportunity.
- Building rapport with each individual guest, in order to create emotional bonds.

**Entry Requirements**:

- Provide intuitive service, with an absolute understanding of our guests' needs to create exceptional service experiences that result in lasting memories.
- Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
- Have an immaculate personal presentation.
- Have ideally worked in a similar role within a hotel environment; however, this is not a prerequisite.
- Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
- Confident, professional and welcoming personality.

**Benefits Package**:
Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:
**Financial Stability**
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.

**Health and Wellbeing Support**
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

**Recognition and Career Development**
- Referral Scheme ‘Introduce a Star’.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.

**Memorable experiences**
- Preferential room rates per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.

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