Flagship Expert

1 month ago

London, United Kingdom Adidas Full time

This role is for a Bra Expert to service our consumers in our incredible Flagship Store on Oxford Street, London.- The adi family in our retail stores is the beating heart of this company. They are the first point of contact with our consumers and the face of the brand. Whether you work in one of our global offices, distribution centre, or in our retail store they all play an integral part in keeping the spirit of this company alive.- Everything we do is rooted in sports and we have adopted our key values that we not only practice on the pitch but off the pitch too.- SO HOW WE WILL WIN:
- COURAGE- TAKE THE SHOT
Speak up when you see an opportunity and step up when you see a need.- OWNERSHIP
- _-_ PICK UP THE BALL
Be proactive, take responsibility, and follow through- INNOVATION
- _-_ ELEVATE TO WIN
Be curious, test, and learn new and better ways of doing things.- WHILST WE PLAY FAIR WE ENCOURAGE:
- TEAM PLAY
- _-_ WIN TOGETHER
work collaboratively and cultivate a shared mindset- INTEGRITY-PLAY BY THE RULES
Hold yourself and others accountable to our company's standards- RESPECT- VALUE ALL PLAYERS
Display empathy, be inclusive, and show dignity to all- YOUR PURPOSE
- To support and maintain a highly impactive, brand-orientated consumer experience within the adidas LDN Flagship store.
- To be the Expert who is responsible for the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers.
- To be the leading go to expert within the designated consumer touchpoint and have full knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs
- Establish and maintain a culture of consumer centricity within the designated consumer touchpoint.
- Supporting the SCEM with the overall consumer communication and engagement plans aimed at measurably increasing conversion rates at all stages of enquirer and applicant journey and to provide innovative ideas to develop experiences that showcase our brand
- YOUR TYPICAL DAY/WEEL WILL LOOK LIKE THIS
- To role model consumer service behaviors
- To demonstrate confidence in their area of Expertise and Develop holistic consumer journeys and shaping all consumer touchpoints: events, digital and print communication, social media interactions, in order to drive consumer conversion rates across all stages of engagement.
- Support the tracking, supervise and optimise all consumer interactions within the designated consumer touchpoint.
- Implement efficient ways to manage the consumer "life cycle," which includes all the steps consumer go through when interacting with organisations.
- Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
- Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
- Responsible for the execution of the designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab.
- Accountable for the seamless execution of in-store activations events, in collaboration with the SCEM, Key City Marketing Activation Manager, VM and Retail Operations.
- Partners with the SCEM to ensure a unique Flagship experience at the designated consumer touchpoint and supports training, scheduling, coaching and feedback for the Specialist and Generalist staff.
- Proactively coach the Specialists and Generalist teams in store and partners with the retail training team to provide a 365’ education to drive ongoing training and development within the designated consumer touchpoint.
- Supports the SCEM and provides coaching to create a highly engaging and impactful shopping experience by adhering and elevating operational standards and process.
- Understands the behavior and patterns of the Flagship store’s consumer base, draws conclusions from this and consults with peers to meet or exceed consumer expectations continuously.
- Provide feedback to all store teams on execution of service model across the designated consumer touchpoint.
- Creates and drives a service culture by ensuring all activities are centered on the consumer.
- Positively communicates and role models the adidas Brand Values.
- Positively influences all business stakeholders by offering suggestions and ideas on ways to improve operations and processes within their area of expertise.
- Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
- Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint
- Supports the SCEM on the development of consumer benchmarking tool

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