Housekeeping Operations Support

6 months ago

Canterbury, United Kingdom Host & Stay Full time

The role of the Housekeeper Supervisor is to support the Head Housekeeper to successfully oversee the entire housekeeping operation and team on a daily basis, including laundry deliveries/pick-ups, quality checks and staffing/resources for the daily operations.

The fast-paced and energised environment relies on organisation and efficiency, and it is important to ensure that you have a moderate level of fitness to enable you to comfortably carry out your tasks.

The role requires you to be a problem solver and be able to think on your feet. Changeovers can be high in numbers with a variety of reactive issues to solve.

This role will also involve you to carry out cleaning duties. You will need to ensure that property changeovers are carried out to a high standard maintaining a clean, sanitary, comfortable and tidy environment. This is a demanding job, and our owners want our housekeepers to keep everything in a decorated way, keeping the space safe from germs and bacteria.

**To be considered for this role you MUST have**:

- Ability to work accurately and methodically
- Ability to communicate with management to ensure that the work is done promptly and effectively without compromising guest satisfaction
- Ability to work with little supervision and maintain a high level of performance
- Flexible approach to duties and tasks
- Ability to plan, organise and prioitise work
- Full driving license and access to own vehicle (if you have a disability, we will explore reasonable adjustments with you)
- A professional and customer orientated approach
- Ability to plan, organise and prioitise work
- Previous experience desirable but not essential
- Weekend availability

**Day to Day?.. You will be responsible for**:

- Assisting with the unloading of vehicles and the checking in of stock.
- Collecting items from throughout the warehouse, preparing and completing warehouse orders for delivery or pickup according to a schedule.
- Co-ordinating suppliers to ensure all properties are maintained and ready for use.
- Manage the laundry process including bag preparation, returned laundry sorting and stock control.
- Running property inspections and inventory control on a rotating basis to ensure each property is inspected regularly.
- Ensure cleaning tasks are allocated and completed daily
- Co-ordinate the day in terms of staffing requirements and reactive issues that occur on the day
- Keep accurate stock records by carrying out stock counts as and when required.
- Operate in a safe manner complying with all health, safety and environmental requirements to ensure your own and the safety of others.
- Make recommendations to aid efficiency and add value.
- Undertake minor maintenance tasks where required (changing lightbulbs, minor repairs, boiler resets etc.)
- Co-ordinating with 3rd Party Maintenance & Trades people to ensure that any issues do not impact guests or homeowners.
- Use of our Host & Stay IT solutions to support with all parts of the role.
- Required from time to time to carry out other duties that may reasonably be required in line with your main duties

**Who is Host & Stay?**

Host & Stay is based in Saltburn-by-the-sea and provides full service holiday home property management to over 1000 properties across the UK. Host & Stay was born from a love and passion for property, and a desire to lead the change in an age old industry.

Our vision is simple, to help property owners maximise their income, maximise their returns, and reduce their fees and their hassle. We’re on a mission to make the UK one of the most popular, guest centric holiday destinations in the world - but not at the expense of holiday homeowners paying high management fees and seeing very little, if any return on their investments. We want our customers and communities to succeed and thrive.

**Why choose us?**

The team here at Host & Stay genuinely care about the work we do to transform the lives of our customers and we think this is a pretty big reason to love your career at Host & Stay.

Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.

**Benefits**:

- Employee Discounts
- Cycle to work scheme
- Employee Assist Programme
- Health Assured App
- Health Shied cash plan
- Paid Volunteering Day
- Casual Dress

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