Product Owner

6 months ago

Burgess Hill, United Kingdom Amex Full time

**You Lead the Way. We’ve Got Your Back.**:
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Services Group (GSG) at American Express delivers extraordinary customer care to Card Members and Merchants around the world, while providing world-class credit, collections and fraud services, and driving revenue growth for the company. The Servicing Capabilities Team is a global team of product professionals leading the product strategy, roadmap and delivery for the suite of capabilities used by Colleagues and Customers that touch our Servicing Network. We are responsible for empowering our Colleagues with tools and solutions needed to drive engagement and satisfaction with our Customers, recognize and solve their needs with ease.

We are seeking a motivated Product Owner who is ready to put the customer first and design and implement products and solutions that deliver clear business and platform outcomes.

As part of the Storage Platform product team within Digital Servicing Capabilities, this person will be responsible for supporting enterprise storage requirements. The product owner will be expected to collaborate across the business and across various platforms to drive the build to completion that meets strict storage data requirements. The product owner will participate actively in all phases of the development process with the Engineering team and with partners from other lines of business.

**Core Responsibilities**:

- Product Owner for full stack engineering teams working on the Enterprise Storage platforms
- Writing features, user stories with acceptance criteria that the engineering teams develop upon
- Establish and maintain good agile development practices
- Maintain high data quality standards by working with stakeholders to provide the data that is needed for compliant document storage
- Partner closely with Compliance and the Global Records Management as well as the Engineering teams
- Input into the product roadmap for the Storage Platform

**Qualifications**:

- Significant experience in Product Management and/or Product Development
- Experience with Outbound Communications or Inbound Communications a plus
- Agile SAFe experience a plus
- Highly motivated and passionate for creating best-in-class products and customer experiences
- Experience working with Engineering and process teams
- Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive decision making, collaboration and alignment
- Ability to build strong relationships with key business partners and stakeholders and take a proactive approach to collaboration
- A proven ability to define clear customer needs and features and gain buy-in and confidence at multiple levels of the organization
- Experience delivering new experiences and business metrics with a customer-first mindset

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

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