Key Accounts Credit Controller

6 days ago

Caerphilly, United Kingdom PHS Group Limited Full time

About The Role
**Key Account Credit Controller**
**Caerphilly**
**Great hours, excellent benefits**
Start your career here at phs
Working within the Credit Management Department at our head office in Caerphilly, you will be responsible for outbound and inbound customer contact to facilitate payment of outstanding arrears and identifying queries at an early stage. Responsible for the collectionof aged debt, with particular focus on debt aged in excess of 61 days and resolution of complex issues leading to the collection of cash. Emphasis will also be on reducing debt in its early stages to avoid debt residues forming.
**A day in the life as a Key Account Credit Controller**:

- Identify overdue accounts and contact customers to obtain a payment date, in accordance with ISO procedures.
- Resolution of customer queries and the ability to update reports within Excel with up-to-date status’ - using such reports to assist in resolving issues with customers relating to aged debt, where necessary.
- Follow contact schedules in accordance with standard procedures and update relevant reports and databases.
- Negotiate with customers to ensure that outstanding debts are cleared within a reasonable time period.
- Create and maintain Purchase Order (PO) Databases for accounts where PO Numbers are a requirement.
- Monitor Un-Invoiced suspense entries and make sure that there is nothing holding up the release of invoices.
- Identify genuine queries and raise appropriately with the support team ensuring all relevant information is obtained/provided.
- Create and maintain good professional working relationships both internally and externally.
- Reach targets relating to reduction rates, overdue percentages, residue debt - all with a view to reducing the DSO (Day Sales Overdue). Also maintain a high level of quality when audited each period on the updating of reports, databases and following relevantcycles.
- Ensure that customer accounts are accurate, up to date and appropriately allocated.
- Processing cheque refund/write off request.
**In return for your commitment and expertise, you will receive**:

- An annual basic starting salary in excess of £22k.
- The opportunity to gain CICM (_chartered institute of credit management_) qualifications through phs
- 23 days annual leave plus bank holidays
- 40 hour working week
- Monday to Friday (no weekends).
- Company pension scheme.
- Holiday buy and sell scheme (after 6 months).
- £1000 discounts and savings via PHS Perks.
- We offer accredited ILM Management training internally and externally.
- Ongoing career and development opportunities.
- Full training and support.
- 24-hour Wellbeing Helpline.
- Free Parking.

**About phs**:
**Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business.**
**Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.**
**At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

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