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Apprentice Customer Care Administrator
2 weeks ago
Aged 16-20 yearly salary of £13,140.92
Aged 21-22 yearly salary of £17,662.32
Aged 23 + yearly salary of £18,278.00
In this varied role you will provide a customer focused service to residents and developers to support the effective management of all new build defects to deliver high quality homes. The post would suit someone with an interest in property looking for an introduction to housing or project management.
What will the apprentice be doing?
You should be resilient with a positive attitude and pro-active approach, a good organiser and communicator with an ability to plan and co-ordinate the collation of information.
You should have strong IT skills to work with in-house systems, particularly the use of Excel and the ability to work on your own initiative to manage your time effectively to prioritise a varied workload.
In this role you will demonstrate a commitment to providing an excellent customer service by:
- Being the 1st point of contact for customers using all methods of communication
- Using an in-house system to register, monitor and update defect issues
- Liaising with developers for updates on outstanding work
- Creating spreadsheets and reports for business purposes
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 Customer Service Practitioner.
What is the expected career progression after this apprenticeship?
After the successful completion of the apprenticeship, there may be an opportunity to continue working with Curo in an administration role.
**Working week**
Monday - Friday 8.30am - 5.00pm
Total hours per week: 37.0
**Expected duration**
12 Months
**Job Type**: Apprenticeship
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