Banqueting Team Leader

3 months ago

Edinburgh, United Kingdom Sheraton Grand Hotel and Spa Full time

**We are currently recruiting for a Team Leader to support our C&B team and to assist with conferences and banqueting events here at The Sheraton Grand Hotel and Spa, Edinburgh**

**This role is perfect for those with banqueting experience looking to take their next step in their career.**

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award winning One Square Restaurant. Additionally the hotel operates the award winning One Spa, one of Europe's premier advanced city spas.

Previous supervisory experience is preferred however not required. This role is great for someone looking for their next step in the hotel food and beverage industry

A flexible, customer-focused approach is essential, with excellent organisation and leadership skills.

**Essential Functions**
- To review all communication and action as appropriate particularly any information coming from the Events team and other departments be it in verbal or written form.
- Communicate changes through the team to ensure at all times the information in the team is up to date
- Responsible for setting up meeting/banquet space in line with Event Orders alone or by Supervising others ensuring the rooms are set per standard and per the Event Order
- Constant coaching/training of the casual team is required and follow up of all set ups required to verify they are set again as per standard and as per the Event order
- Responsible when closing for ensuring the close down checklist is adhered to and a comprehensive handover is left for the on coming shift
- Responsible in the absence of the supervisory Team to ensure that service is as per Sheraton standards and that we are at all times within Health and Safety law and the service of alcohol responsibilities we have.
- In conjunction with the supervisory team ensure that all functions and service periods are fully staffed to the right degree and that all staff are given the necessary instructions regarding set ups and service prior to each individual function
- Upselling and identification of additional revenue opportunities.
- Maintain and adhere to billing policies and procedures.
- Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
- Coach existing team members.
- Assist with daily briefings.

**Requirements**:
We are looking for a confident individual who is capable to work on their own initiative as well as part of a team and has a strong desire to improve on their skills and knowledge as well as:

- Capability of prioritising their workload to meet deadlines, focused on solving customer issues
- Ability to handle stress and cope with the pressures of the job as and when they occur
- Ability to deal with and adapt to unexpected situations: complaints, change
- Good listening skills for use with internal and external customers alike
- Flexible approach towards hours
- To project a pleasant and positive professional image to all contacts at all times.
- Manage cultural needs and expectations of guests.
- Punctual attendance to each shift.
- Maintain positive teamwork at all times.
- Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
- Coaching and training of the team.

**So why work for the world’s largest hospitality company?**
- A competitive salary plus free meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
- Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels
- Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
- 50% off Spa Treatments and £50 gym membership within our One Spa
- 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
- Refer a friend to work with us and receive a £500 bonus
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
- Many more benefits however most importantly, we’ll help you grow, and develop you as an individual

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Transport links

Schedule:

- 10 hour shift
- 8 hour shift
- Weekend availability

**Experience**:

- Hospitality: 1 year (preferred)
- Conference and Banqueting: 1 year (preferred)
- Supervisor/Team Leader: 1 year (preferred)

Work Location: In person

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