Housing and Engagement Officer
3 weeks ago
**Housing and Engagement Officer**
We believe everyone has the right to a warm, safe and comfortable place to live. Shropshire Rural Housing Association rents hundreds of properties to tenants across the county, and we are looking for a Housing and Engagement Officer to join our team.
It’s a hugely rewarding role, helping people through the process of finding their new home and supporting existing tenants to ensure they can influence our ongoing work.
**What will you do?**
- Allocate housing to prospective tenants quickly, efficiently and fairly.
- Encourage and implement tenant engagement, influence and scrutiny.
- Work with new tenants to ensure they understand the conditions of their tenancy.
- Support tenants to reduce anti-social behaviour and nuisance.
- Report progress to relevant committees and the Association board.
**What do we need from you?**
- Experience of service delivery, ideally within a social housing environment, to a high standard of customer satisfaction and excellence.
- Good understanding of housing needs and how needs are prioritised in allocating social housing.
- Track record of delivering high levels of performance - ideally in allocations, lettings and tenant services.
- Able to work on own initiative, plan and organise own workload to meet deadlines in a team environment of competing priorities and pressures.
- Committed to encouraging tenants to engage with their landlord to influence their housing services.
- Able to interview applicants, complete home visits, investigate individual circumstances, maintain accurate records and sign-up new tenants.
**Interviews will take place on 8 January 2023**Reference**: MTC323
**Vacancy**: Housing and Engagement Officer
**Location**: Shrewsbury, Shropshire
**Salary**: C. £30,000
**Hours**: Full Time
National World / Smart Hire are advertising on behalf of an external company.
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