Bec Porter

Job Introduction
As a **Porter **at **HMRC Cardiff,** You'll provide efficient administration to support the site, our domestic services team are incredibly vital to making sure that we provide a high-quality service for our clients & visitors, You keep the behind the scenes facilities running like clockwork. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

**Job Purpose**:

- To be responsible for the cleanliness of the building and specific cleaning tasks, and provide porter services to customers and client, working to achieve the Service Level Agreement and providing an outstanding service.
- To support with room configurations and set ups to ensure smooth operations
- To deliver the highest standards of customer service and first point of contact for visitors/delegates
- To deliver a specific standard of guest experience, to meet client specification.
- To support in audio visual daily checks and assist with IT when required
- To assist in food presentation and meeting room catering service standards.

**Accountabilities or “what you have to do”**
- To carry out Sodexo Cleaning in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement.
- To ensure all specific tasks and areas are cleaned efficiently and in a timely manner to the required standards. This to include daily, weekly, quarterly and annual tasks.
- To effectively carry out a full clean of areas as agreed within the Service Level Agreement as designated to include; all areas at HMRC Cardiff & the BEC
- Responding to all BEC enquiries in-line with company standards
- Monitors and ensure that functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
- Inspects the pre-set scheduled function areas/meeting rooms for cleanliness, working condition and proper furniture/equipment set up; reports any deficiencies.
- To clear and refill coffee room to include replenishing tea, coffee milk and sugar when necessary
- To have a full knowledge of all areas which must be covered in the course of duty
- To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the Front of House Manager, only after correct training has been given.
- To carry out Sodexo Catering tasks in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement.
- To be responsible for the cleanliness the of BEC Kitchen and comply with specific cleaning tasks, working to achieve the Service Level Agreement and providing an outstanding service.
- Report any maintenance issues immediately to include equipment that is faulty, or any risks or hazards identified.
- To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
- To ensure that Cleaning stores are kept clean and tidy and equipment is stored correctly and
- safely at all times.
- To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.
- To ensure you wear all personal protective equipment provided and specified for the tasks
- To take part and effectively engage in employee training and having a full understanding of Health and Safety, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures.
- To deal with any complaints / issues from customers immediately and report direct to the BEC Supervisor / Front of House Manager
- To participate actively within team meetings in order to develop ideas to enhance service offer.
- To perform miscellaneous cleaning as instructed by the BEC Supervisor/Cleaning Supervisor
- To be flexible to work additional hours in order to cover holiday and sickness within the team.
- To assist, where necessary, including the receipt, despatch and movement of stores, furniture
- To assist with the lifting and movement of furniture within a team or at preparation for meetings
- To work at all times, with awareness of surroundings and behaviour required, plus adhering to the security procedures in place
- Inspects the pre-set scheduled function areas/meeting rooms for cleanliness, working condition and proper furniture/equipment set up; reports any deficiencies.
- To carry out Sodexo Catering tasks in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement.
- To be responsible for the cleanliness the of BEC Kitchen and comply with specific cleaning tasks, working to achieve the Service Level Agreement and providing an outstanding service.
- To complete any paperwork pertinent to the area of work
- To offer excellent customer service to all customers
- Secure working areas at the end of the working day
- It should be noted that this document is not exhaustive, add