Operations Supervisor

4 months ago

Leicester, United Kingdom Speedel Full time

**About us**

**Our Purpose**
To transform challenges into triumphs with rapid, reliable and transparent delivery solutions.

**Our Vision**
To shape a future where time and distance are no longer barriers to business success.

**Our Values**

**Customer-Centric**
We prioritise our customers success, transforming challenges into triumphs by delivering powerful and high-quality solutions.

**Innovation Driven**
We are relentlessly diverse and innovative, fostering a culture of continuous improvement to bring cutting-edge, sustainable solutions to businesses.

**Reliability & Transparency**We build trust by being a dependable partner who owns customer outcomes and communicates openly.

**Collaborative Spirit**We believe in the power of teamwork and foster a collaborative environment where diverse perspectives come together to achieve exceptional results.

**Results with Responsibility**
We are passionate about achieving excellence and hold ourselves accountable for delivering measurable outcomes for our clients, all while prioritising environmental and social sustainability.

Job Summary:
We are seeking an experienced and motivated Operations Supervisor to join our team. The Operations Supervisor will be responsible for overseeing our daily courier operations, managing a team of Transport Coordinators, and ensuring efficient and accurate handling of bookings. This is a full-time position with competitive pay and benefits.

**Responsibilities**:

- Lead, coach, and develop the transport coordinators to achieve operational excellence
- Plan, manage, and adjust staffing levels to meet targets and service level agreements (SLAs) for our clients.
- Oversee the daily throughput of customer orders, ensuring on-time and high-quality deliveries
- Cultivate strong client relationships, exceeding expectations for service and communication with Speedel's clientele.
- Drive continuous improvement by identifying and implementing cost-saving initiatives to optimise profitability
- Guarantee adherence to Speedel's Standard Operating Procedures (SOPs), company policies, and all relevant safety regulations.
- Manage disciplinary and grievance issues in accordance with Speedel's HR policies, fostering a positive and secure work environment.
- Conduct performance reviews, implement development plans for your team, and plan for team succession within Speedel's operations.
- Compile operational data and generate reports to track performance
- Take ownership and lead the team in achieving operational standards while meeting customer requirements
- Manage daily communication and build strong relationships with Speedel's diverse customer base.
- Support the sales manager to build a quality pipeline for new business opportunities

**Requirements**:

- Minimum of 2-3 years of experience in a transport operations management role
- Proven track record of leading and motivating teams to achieve results in a fast-paced logistics setting.
- Strong people management skills to deal with the range of day-to-day employee issues, as well as coach and facilitate the on-going development of employees.
- Customer-centric approach with evidence of a strong customer service ethic and proven ability to drive improved customer focus through teams.
- The ability to manage budgets effectively and run a commercially profitable operation
- Excellent communication and problem-solving skills with the ability to work under pressure
- Ability to work independently, manage multiple priorities, and be fully flexible to support Speedel's operations during unsociable hours, weekends, and as required.
- A "get the job done" attitude and a strong motivation to overcome challenges.
- Proficiency in Microsoft Office Suite and transport management software (a plus).
- A strong commitment to safety, compliance, and upholding Speedel's high standards.
- Strong problem-solving skills with the ability to make quick decisions in a fast-paced environment

We offer:

- A competitive salary.
- Opportunities for professional development and growth
- A dynamic and supportive work environment that values innovation and collaboration.
- The chance to make a real impact on Speedel's success and shape the future of same day delivery.

Pay: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Work Location: In person

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