Work and Health Universal Credit Senior Operational

5 months ago


South East, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 305669**Salary**:

- £50,155 - £64,715- £50,155 - £60,781 (National) £53,240 - £64,180 (SLPZ) £53,874 - £64,715 (Outer London)**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DWP - Work and Health Services - Universal Credit - Location Avon, Somerset & Gloucestershire, Bedfordshire & Hertfordshire, Berkshire, Buckinghamshire & Oxfordshire, Kent and Surrey & Sussex. The vacancies we are immediately looking to fill are Senior Operations Leader roles. A reserve list will be hel**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- South East England, South West EnglandAbout the job

**Job summary**:
The Senior Operational Leader role is a high profile and business critical role, with responsibility for operational performance and delivery in a number of sites within a District or a Service Centre site.
Universal Credit is at the heart of the governments welfare agenda - designed to simplify the benefit system by bringing together a range of working age benefits into a single payment whilst supporting customers to find work. The service - made up of c45,000 colleagues provide support through an extensive network of jobcentres who provide face to face labour market support.

DWP is looking to fill various Universal Credit Senior Operational Leader roles to lead the delivery of Universal Credit within Avon, Somerset & Gloucestershire; Bedfordshire & Hertfordshire; Berkshire, Buckinghamshire & Oxfordshire; Kent and Surrey & Sussex Districts. The roles will be based in a Jobcentres within in the District. However, Operational Leaders will be required to be visible and travel across the Job Centres and Service Centre across their district and wider business area.

**Job description**:

- An inspirational and resourceful leader able to drive performance and deliver a positive and efficient service to our customers.
- A strong personal commitment to people engagement empowering people to deliver a professional, quality service.
- Monitoring and improving the quality of the end-to-end customer experience, ensuring that “one customer, one service, one business” is a reality.
- Active member of the Universal Credit Operations Leadership Team, contributing to the wider Departmental agendas.
- An experienced communicator demonstrating personal accountability through periods of change, supporting the team, focusing and listening to People, building capability, fostering and embedding a climate of personal development and continuous learning for all and celebrating success.
- Accountable for the management of performance within their teams, undertaking regular face-to-face performance reviews with their direct reports, identifying risks to performance achievement and driving forward continuous improvement.
- Works to build a fully inclusive working environment, valuing diverse views, eliminating unlawful discrimination, harassment and victimisation.
- Actively promotes health and well-being and takes responsibility to maintain a safe and healthy working environment.
- Encourage a culture of innovation focused on adding value - giving people space to think and act creatively.
- Encourage collaborative working between teams and directorate to drive innovation and service improvements.
- Work to develop the leadership skills of all colleagues within the team.
- Ensuring teams work within budget and headcount control costs, delivering value for money and efficiencies.
- Drives culture of managing data securely in line with GDPR and seeks ways to reduce data loss.
- Be committed to their own professional development and building the capability of others including the achievement of Operational Delivery Profession standards and digital capability.

**Person specification**:
**Key Criteria**
- You take responsibility for delivering a timely, high quality and cost effective service with focus and energy.
- You are able to set and articulate a strong strategic vision to others and develop team plans and activities to deliver against Directorate and Departmental objectives.
- You inspire and motivate teams to be fully engaged in their work and dedicated to their role and ensure everyone understands their roles and business priorities.
- You are visible, accessible, an effective senior leader and you communicate confidently and provide clear direction and show genuine care for colleagues.
- You can demonstrate positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations.
- You create opportunities for colleagues, stakeholders, delivery partners and customers to help improve the quality of service.
- You have strong experience of working in partnership and collaboratively across teams at a senior level engaging and building trust



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