Failsafe Officer

Failsafe Officer Ophthalmology Business Unit

Band 3

Pilgrim or Lincoln

An exciting opportunity has arisen within The Department of Ophthalmology. We are looking for an enthusiastic individual for the site of Pilgrim or Lincoln. The Failsafe Officer will support the Ophthalmology service and ensure patients are managed within the guideline timescales. The post of Failsafe Officer will provide the interface between clinicians, supporting staff and patients to manage and develop the overall patient pathway to ensure that patients are seen and treated within the correct timescales in order to maintain patient safety.

The successful applicant will be an enthusiastic team player with excellent customer care and interpersonal skills. You will be required to have GCSE English Language Grade C or equivalent, Word/Text Processing Skills or have equivalent knowledge acquired through further experience. Customer Service experience is preferable and knowledge of RTT 18 week pathways and validation processes.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (22/23) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - “Outstanding Care Personally Delivered” - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated

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