Key Accounts Administrator

2 weeks ago


Belfast, United Kingdom Whytematter Full time

Whytematter are once again assisting with the growth and development of BLK BOX, a very exciting brand that is taking the fitness world by storm This is an exciting opportunity to be part of a brilliant success story.

This role will be vital to the smooth running of their established client base within the Key Accounts Department and ensure they uphold & deliver upon contract SLA’s. Working closely with the Key Accounts Manager, this role will facilitate the administration & preparation required to support with the end-to-end client cycle from quote to post installation.

Location; Monkstown Office

Hours of Work
- 8am-4:30pm Mon
- Thurs with a 2pm finish on a Fri

Salary; £19-21k DOE

WHAT YOU’LL BE DOING:

- Management of maintenance tasks such as, CRM upkeep, documentation creation and arrangement to assist our Key Accounts team.
- Preparing quotes and processing purchase orders.
- Supporting teams both internally and externally to ensure the flawless execution of Key Accounts projects.
- Attending weekly calls and meetings.
- Carrying out monitoring and control activities to track the progress of projects.
- Continually communicating and coordinating with internal departments.
- Becoming an expert in our products and offerings in order to anticipate account needs.
- Handling assigned tickets including assisting with queries and concerns, processing warranties, amending orders etc.
- Maintaining a high level of responsiveness to key client needs.
- Increasing client satisfaction and building loyalty through providing amazing and personal client support.
- Developing a systemised approach to project support, including handover deliverables, templates etc.

EXPERIENCE REQUIRED:

- Highly organised, process driven individuals.
- Trouble shooters, with a solution orientated approach.
- The desire to contribute to the continuous improvement of internal processes and ways of working.
- Proven ability to support, drive and deliver results.
- A strong team-first mentality.
- Passion for self-learning and personal development.
- Ability to work in high pressure, deadline driven situations.
- Positive ‘can do’ attitude.

If you are interested in hearing more about this role and the opportunities, please CLICK the APPLY button or alternatively, phone Kirsty on 07715582743.



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