Appointment Centre Administrator
5 months ago
Act as an essential point of contact for all patients and play a vital role in ensuring patients are booked in line with the Trust’s Access Policy, enabling the Trust to meet national waiting time targets.
To exercise initiative and carry out their duties to make a direct and positive contribution to the organisation.
Provide a comprehensive service for the Trust’s outpatient’s clinics.
Exercise initiative and carry out duties is such a way as to make a direct and positive contribution to the organisation of work.
Act as an essential point of contact for clinical office staff, service managers, ADOs, patients and work closely with the Team leaders and Appointment centre manager.
Liaise with patients to book, cancel and reschedule appointments taking into consideration of 18-week targets. Will need to demonstrate excellent customer service skills, using an understanding and reassuring manner when dealing with patients and their relatives.
To ensure any two-week rule patients who are cancelled or who do not attend (DNA) are offered new dates within the appropriate timeframes to avoid a cancer breach.
As part of a team, provide secretarial/admin cover from Monday to Friday each week within the specialty.
General office duties including post, filing, photocopying, scanning & answering the phones.
Advising patients on outpatient waiting times.
To be responsible for chasing GPs on patients missing referrals.
To aid in the preparation of patient records for all teams’ specialities and adding to Evolve.
To despatch necessary paperwork informing patients that their referral has been received.
To access PAS and identify new appointments for patients and book suitable appointments within the government target wait times and to the consultant’s clinical request then despatch the necessary paperwork associated with that appointment.
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
To use new working systems within the Clinical Office to promote an efficient service, i.e., Evolve, ERS, Envoy, PAS & the storage of appropriate information electronically on shared drives.
Demonstrate an understanding and reassuring manner when dealing with patients and their relatives.
Working as part of a team; assisting with the training of new and temporary staff providing support and advice as appropriate
Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.
o-operate fully in the introduction of new technology and new methods of working as appropriate to the work of the administrative team.
Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Establish good levels of communication and liaison with other secretaries, medical staff and other departments and hospitals.
Undertake all mandatory training as required by the Trust, inc RTT suite training. To take an active part in Progress & Development Reviews and to maintain and update Personal Development Folder in accordance with Agenda for Change.
Participate in Trust training courses as appropriate to ensure skills and knowledge are maintained.
To provide cover and support for all colleagues as requested, taking on responsibility for the quality of their work.
-
Appointments Centre Administrator
6 months ago
Ashford, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen for a highly motivated and proactive individual to join the Appointments Centre as Administrator. The role operates under the Diagnostics, Therapies and Cancer Services division and will be responsible to the Assistant Service Manager. It is a Part-time role, working from Monday to Friday at Ashford Hospital. Communicating...
-
Appointment Centre Administrator
5 months ago
Ashford, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeAct as an essential point of contact for all patients and play a vital role in ensuring patients are booked in line with the Trust’s Access Policy, enabling the Trust to meet national waiting time targets. To exercise initiative and carry out their duties to make a direct and positive contribution to the organisation. Provide a comprehensive service for...
-
Appointments Centre Administrator
5 months ago
Ashford, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeCommunicating with patients is a main part of this role as you will be booking, cancelling and rescheduling appointments, taking into consideration the 18-week targets and relevant two-week rule patients. A key responsibility of the role involves updating details, waitlist records and uploading patient information to systems, all whilst ensuring you are...
-
Appointments Centre Coordinator
5 months ago
Ashford, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeAct as an essential point of contact for all patients and play a vital role in ensuring patients are booked in line with the Trust’s Access Policy, enabling the Trust to meet national waiting time targets. To exercise initiative and carry out their duties to make a direct and positive contribution to the organisation Provide a comprehensive service for...
-
Appointment Centre Administrator
5 months ago
Ashford, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full timeo-operate fully in the introduction of new technology and new methods of working as appropriate to the work of the administrative team. Have the ability and commitment to work as a team member and be able to adhere to strict deadlines. To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a...
-
Appointments Centre Coordinator
5 months ago
Ashford, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full timeTo liaise with clinical staff around the outpatient clinic templates and provide advice as to the most efficient way of rescheduling patient bookings. To provide and receive complex information regarding clinic changes and scheduling. Analyse information and make judgment on all clinic request ensuring all patients that require their appointments to be...
-
Centre Administrator
8 months ago
Ashford, United Kingdom Kingswood Full time**Centre Administrator**: **Job Purpose** To undertake general administration duties in a professional and timely manner, delivering good customer service at all times and ensuring the reception and Front of House areas are clean\tidy and manned efficiently and professionally. **Key role responsibilities and accountabilities** - Ensuring reception and the...
-
Administrative Officer
3 weeks ago
Ashford, Kent, United Kingdom Essex Police Full timeThe Police and Crime Commissioner for Kent is seeking an experienced Administrative Officer to join the team at the Victims Centre in Compass House.The successful candidate will be responsible for delivering first-class receptionist and administrative functions, providing support to the Commissioning Team and Compass House.This is a fantastic opportunity for...
-
Administrative Officer for Victim Centre
4 weeks ago
Ashford, Kent, United Kingdom Essex Police Full timeJob Summary:We are seeking an experienced administrative professional to join our team as an Administrative Officer for the Victims Centre at Compass House. The successful candidate will provide first-class receptionist and administrative support to the Commissioning Team and other stakeholders.Key Responsibilities:Deliver high-quality administrative support...
-
Administrative Officer
4 weeks ago
Ashford, Kent, United Kingdom Essex Police Full timeVacancy OverviewWe are seeking an experienced Administrative Officer to join our team at the Victims Centre, Compass House.As an Administrative Officer, you will provide first-class receptionist and administrative functions to support the delivery of victim services in Kent.This is a fantastic opportunity for someone who has receptionist experience and is...
-
Administrator
5 months ago
Ashford, United Kingdom HR GO Recruitment Full time**Job**: Administrator **Location**: Ashford **Job Type**: Full time/permanent We are really excited to once again be supporting a rapidly expanding local business, they are looking for a Administrator to join their existing admin team. **Responsibilities**: - Manage and maintain diaries, ensuring appointments and meetings are scheduled accurately and...
-
Assistant Administrator
5 months ago
Ashford, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeThe role is responsible for supporting the provision of an efficient and streamlined Outpatient appointment booking and administrative service to patients for the Therapies Department across East Kent. You will be required to maintain a high standard of customer service skills when dealing with staff, relatives, visitors, clinical staff and other...
-
Administrator
2 months ago
Ashford, United Kingdom CV-Library Full timeJob: Administrator Location: Ashford Job Type: Full time/permanent , Hours of work are Monday to Friday 08:30 - 17:00 Salary: £25,000 per annum We are really excited to be supporting a innovative local organisation in their search for an Administrator, this is a great time to join them on their journey of continued...
-
Millbank Centre Worker
6 months ago
Ashford, United Kingdom Kent County Council Full timeAdvert KCC's Reception and Safe Care Service has two vacancies for Millbank Centre Workers at its Ashford reception centre. This is an exciting opportunity to develop skills and experience in a specialist area of social care. You will be joining a team committed to providing high quality support to newly arrived unaccompanied asylum-seeking children in...
-
Clinical Office Administrator, Oral and
6 months ago
Ashford, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeWe are excited to be in a position to offer a permanent Band 3 post for a Clinical Office Administrator to join our Outpatient Team within the Oral and Maxillofacial Surgery clinical office. The post will be 30 hours a week Monday to Friday. The successful applicant will have the ability to work as part of the team in order to deliver high quality customer...
-
Radiology Administrator
6 months ago
Ashford, United Kingdom One Healthcare Full time**Radiology Administrator - FlexiBank** One Ashford Hospital in Kent is looking for an experienced Radiology Administrator to work at its Diagnostic Imaging Department. **Please note: this is a FlexiBank role working on an 'as and when required' basis; you will be required to supplement staffing levels during busy periods and provide cover for existing...
-
Clinical Office Administrator, Ophthalmology
5 months ago
Ashford, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen to further improve the Ophthalmology Department at Ashford Hospital. The post holder will provide a comprehensive support administrative service to the Consultants, their medical team and their administrative colleagues. They will be expected to organise their workload with the Consultants and their teams and coordinate...
-
Victim Centre Administrative Officer
2 months ago
Ashford, United Kingdom Essex Police Full timeLocation of Role: Ashford Advert Closing Date: 14/10/2024 Starting Salary: £24,768.00 (pro-rata for part-time vacancies) Part/Full Time: Full Time Contract Type: Permanent Working Pattern: Mon-Fri Weekend/Evening Working: No The Police and Crime Commissioner (PCC) for Kent is seeking someone experienced in...
-
Clinical Office Administrator, Ophthalmology
6 months ago
Ashford, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full timeTo provide clerical support to the Divisional Clinical Office. Support the Clinical Office Administrative Co-ordinator. To ensure clinic reports on patients (Proformas) are dealt with, sent out to GPs and filed in the patients notes for the next clinic visit. Work as part of the administrative team to ensure that clinic letters are downloaded, printed and...
-
Clinical Office Administrator, Ophthalmology
6 months ago
Ashford, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full timeTo provide clerical support to the Divisional Clinical Office. Support the Clinical Office Administrative Co-ordinator. To ensure clinic reports on patients (Proformas) are dealt with, sent out to GPs and filed in the patients notes for the next clinic visit. Work as part of the administrative team to ensure that clinic letters are downloaded, printed and...