Business Support Team Leader

4 weeks ago


Stevenage, United Kingdom Towergate Insurance Brokers Full time

**Business Support Team Leader**Stevenage - ARDPD821233

We are looking for a Business Support Team Leader to join us at Ardonagh Advisory, based in our Stevenage Office. You will be responsible for general business support ensuring the Business Support Team operate efficiently and effectively.

Key Role Accountabilities:

- Lead Business Support Team to deliver all Team KPIs and objectives
- Manage individual staff KPIs, staff development and conduct appraisals with staff
- Oversee Wholesale Credit Control, ensuring process followed is optimal and aged debt is within targeted thresholds
- Lead Health & Safety representative for the division covering all office locations in the Division ensuring all policies and protocol are followed and travel to different sites as and when required
- Lead contact for all Facilities requirements for the Divisions offices including but not limited to vending machines, utilities, DSE requirements
- Key escalation point for all IT related escalations to Head of Service Delivery ensuring all parties are kept informed of status
- Ensure all supplier invoices are processed as per the company policy
- Business lead for organising Divisional events such as Christmas and Summer Parties

What we are looking for:

- Excellent interpersonal skills to develop and encourage staff and build relationships with third parties
- Highly organised, Self-motivated and be happy to work unsupervised in a proactive manner
- _Flexibility - prioritisation of effort will be based on the most pressing business demand, requiring flexibility and adaptability _
- _Confidence and communication - the ability lead working groups, brief senior leaders, and communicate widely across the business_
- _A high degree of written, visual, and verbal communication skill is required_
- _Pro-active, demonstrating initiative and anticipates needs_
- Qualifications and Experience:_
- Demonstrable experience and successful track record of leading a team
- Demonstrable experience in a role where organisational skills
- Previous experience of managing and influencing stakeholder relationships at different levels
- Previous experience dealing with IT and other 3rd party suppliers


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