Open Libraries Supervisor

**Temporary contract, initially for 1 year | £24,496 to £26,845 per annum (Scale F) plus, Premium Enhancements for weekend working currently over £2,400 PA | 37 hours per week | Whitegates, Hethersett
Norfolk Library and Information Service is innovative and forward-looking and has installed Open Libraries self-service technology in 44 of 47 of its libraries. The move has enabled us to significantly extend opening hours allowing customers to access and use libraries anytime between 8am and 7pm Monday to Friday, 8am to 4pm on Saturday and 10am to 4pm on Sunday.

Libraries are safe and welcoming public spaces used by people of all ages, backgrounds, experience, and abilities. Libraries and library workers make a real difference. We are looking for an Open Library Supervisor to join the team to ensure that when libraries are operating in “Open Library” mode, customers have a safe and enjoyable visit. The role also supports colleagues in the wider service with technical and other issues outside 9-5 Monday to Friday.

If you like a varied and challenging role where no two days are the same, then Open Library Supervisors have a real opportunity to make a difference to people’s lives in the County of Norfolk. If you are confident working with a wide range of people, normally over the phone; if you can follow procedures and feel confident in your ability to work with customers and colleagues in sometimes difficult situations and have the confidence and ability to work on your own without direct line management; you could be the person we are looking for.

If you have a good knowledge of, and interest in, IT systems, this role offers a good opportunity to expand that knowledge, and to learn about how the library service runs behind the scenes.

Open Libraries allow the people of Norfolk to use the library service outside staffed opening times. This post is a full-time role, covering the morning shift from 7.45am to 4.15pm Wednesdays to Friday, and at the weekends 07.45 to 4.30pm Saturday, 09.15 to 4.30 Sundays.

As you may need to visit remote library sites at short notice a full (unrestricted B category) car driving license and access to own motor transport is essential for this role.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

**Job Description and Person Specification
You can also find out about the rewards and benefits we offer as well as our other terms and conditions.

**Closing date: 11th January 2023
**First interviews for this post will be held on 16 **th **January 2023 and will be a virtual interview by MS Teams.**

**People who are successful at the 1 **st **stage will be invited to an in-person interview at Libraries HQ, in Whitegates in Hethersett on Thursday 19 **th **January.**

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.