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Customer Service Executive
4 months ago
**We are recruiting more Customer Service Executives based in our Egham office on a hybrd basis**
**4th Dimension Innovation Group** is a fast-growing organisation that works in the specialist motorcycle market.
We provide innovative solutions for manufacturers, insurers and brokers in motorcycle insurance, claims management, network management, engineering services and retail operations.
Our customers are the heart of our business and we pride ourselves on our expertise. Working in a values-led culture, we aim to exceed expectations in everything we do whilst adopting innovative ways of working to ensure we remain agile.
Established nearly 20 years ago, we are now one of the fastest growing privately owned companies in the UK, so this is an ideal opportunity to make a difference in a dynamic environment and be part of the team in what is already a success story
As we continue to evolve, our ambition for further growth requires our proactive and friendly Customer Service Team to help meet and support these exciting challenges, so we need to expand our team.
**About the role**
Reporting to the Team Leader, you will play a pivotal part in our continued success by providing a first contact service to all our new customers by taking full responsibility and ownership of all customer enquiries/requests in an efficient and timely manner.
- Work with and respond to customers by answering incoming calls in a professional and empathetic manner from policyholders wishing to report an incident.
- Use our IT systems to gather their policy details and open a new claim file.
- Take an accurate report of the incident. To do this, you will gather information from the customer, taking responsibility for the accuracy of the information when it is subsequently provided to the internal team for processing.
- Throughout the call and with your relationship building skills, identify opportunities to assess what relevant services to offer the customer to support them effectively during their claim.
- Ensure the customer is passed on to the next relevant internal team for processing and explain the next steps to the customer and answer any questions.
- Throughput the call, ensure that all information passed onto to the customer is correct, consistent and fair.
**About you**
- Ideally, proven, relevant experience within a service provision environment, as well being able to as demonstrate a high level of process accuracy and information gathering ability. **We will train you on our systems and our services.**:
- Passionate about delivering an outstanding level of customer service for both internal and external customers.
- Able to prioritise, ensure deadlines are met through effective time management and make good decisions under pressure.
- Capable of identifying which of our services best matches the customers needs - **there is no selling**:
- Great eye for detail with some IT skills - Word and IT systems experience.
- Possess strong communication skills, empathetic, flexible in approach and adaptable to changing situations; adept at working collaboratively within the team and a diverse audience.
We invest in our employees and embrace a culture of inclusivity as well as promoting a positive, supportive culture and working environment. Our offices in Egham provide a great place to work with good people and an exciting, engaging, industry leading brand.
As we are regulated by and compliant with the Financial Conduct Authority (FCA) standards, any offer of employment will be conditional upon a satisfactory DBS check being undertaken.
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Egham: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have the right to work in the UK if you leave your current employer or place of education?
**Experience**:
- customer service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Egham
