Regional Planner

**Asphalt Regional Planner - £27,000 - (Mon - Fri)**

At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement. As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.

We believe in building a workplace that is dedicated to promoting inclusivity and diversity. If you're interested in joining our team, we encourage you to apply, even if your past experience or skill set doesn't perfectly align with the job description. You may still be the right fit for this or other roles within our company.

We understand that you may face unique challenges in your career, and we are committed to providing a supportive environment to help you thrive. Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Programme, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritised.

Hanson is proud to support the armed forces and has an affiliation with the armed forces covenant. We recognise that service leavers are highly trained, focused, and incredibly talented individuals who are keen to build upon the knowledge gained throughout their services career. They can contribute a wealth of transferable skills, leadership, and life experience that can benefit Hanson UK and help us to grow.

To meet all customers’ and business requirements in the most cost effective, professional and timely manner manner whilst achieving a high level of customer service. To provide customers with a quality service for all sales enquiries, quotations, orders, deliveries and associated administration in the most cost effective way for Hanson Quarry Products.

**Description of Team / Department**

Aggregates

**Purpose of / Responsibilities of the role**

**Purpose of / Responsibilities of the role**
- Answer incoming calls in a professional manner using Hanson's standard call answering script and in line with set KPIs
- Effectively manage all customer calls through actively listening to what the customer is saying in order to capture all the relevant information required to process the customer order or enquiry; asking relevant questions and communicating in an empathic, confident and assertive manner
- Negotiate customer time windows to ensure a flat delivery profile.
- Produce pre plan costs of supply supported by the Pre planner on a daily basis
- Daily liaison with allocations controller to identify planning issues and recommend corrective actions.
- Daily plant communication to agree both current and future day mixing schedule.
- Control real time order amendment and plant breakdowns with the allocators.
- Create and review Mixing programmes for plant within your area.
- Review of Mixing programmes for future enhancements.

**Skills / Experience**

**Essential**:
Essential:

- Good level of commitment to customer service and satisfaction
- Excellent communication skills
- Previous planning experience
- Detailed product knowledge.
- Understands risks associated with supplying incompatible material
- Knowledge of construction industry and products
- Knowledge of local and national geography
- Daily user of SAP
- Advanced excel skills

Desirable:

- Operational knowledge of Hanson marine, its activities and products
- Operational knowledge of Hanson rail, its activities and products
- Allocator cycle knowledge and understanding.

Experience
- Experience - 1 year customer sales/service/operations/transport role
- Management/ Leadership Skills
- Proven capability to build effective working relationships with customers and colleagues
- Demonstrated ability to use own initiative to improve performance and service.

The role holder is expected:

- to comply with all aspects of the Hanson Compliance Policy
- to ensure that all the business/operations are performed in accordance with instructions and procedures and in such a way so as to prevent any fraudulent activities taking place
- to comply with the Health & Safety at Work Act 1974 and to observe the requirements of the Company Safety Policy and other relevant legislation
- to update all areas of knowledge as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required
- to comply will all aspects of the HR Policies and Procedures of the Company

**Excellent Remuneration and Benefits**
- 27 days holiday (excluding bank holidays)
- Paid